Agency Collection Representative II

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Our Agency Collections team is seeking a new representative to join us. This role focuses on resolving billing issues, generating financial reports, analyzing policy data, and collaborating with internal departments and external partners to support debt recovery efforts. The ideal candidate is building experience in managing aged receivables, reconciling policies, and resolving disputes, with the ability to negotiate payment arrangements and maintain accurate financial records. This role will transition to a hybrid schedule following the initial pay period and is based in our downtown Cincinnati office.

Essential Job Functions and Responsibilities

• Administers accounts payable, accounts receivable, and direct billing operations by ensuring accurate invoices, payment processing, and financial reconciliation.

• Participates in resolving stakeholder inquiries and disputes related to billing discrepancies, aged receivables, and account reconciliation.

• Prepares financial reports and registers, maintaining accuracy and completeness of accounting records.

• Analyzes policy data and company guidelines to support resolution of outstanding balances and assist in determining appropriate collection action.

• Coordinates with internal departments and third-party collection agencies to assist with recovering outstanding balances and processing uncollectible debt write-offs.

• Developing experience handling aged receivables and navigating moderately complex policy reconciliations.

• Developing ability to resolve disputes and collaborate with internal departments and external stakeholders.

• Assists in negotiating payment plans or settlements with clients to facilitate debt recovery.

• Performs other duties as assigned.

Job Requirements

• High School Diploma or equivalent.

• Generally, a minimum of 3 years of experience in insurance collections, agency billing, or related financial support operations.

• Demonstrates technical knowledge of standard collections practices and procedures.

• Adheres to established collection policies, processes, and procedures.

• Familiarity with collection regulations (e.g., FDCPA) and knowledge of relevant state and federal regulations and company policies/guidelines related to insurance accounting.

• Develops and maintains proficiency in billing platforms and CRM systems.

• Demonstrates attention to detail, organizational skills, and problem-solving abilities.

• Strong interpersonal and communication skills.

• Proven ability to handle confidential information with discretion.

Business Unit:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.