What are the responsibilities and job description for the Sales Associate position at Great American Cookies?
TITLE: Sales Associate
REPORTS TO: General Sales Manager
Duties:
Selling of complete product line, using Company approved structured selling techniques, and giving 100% customer service satisfaction. Proper opening and closing cleaning procedures directed by management. Completion of all 3 CHIP manuals, Sales, Decorating and Baking.
Specific Functions:
- Be attentive and responsive to all customers.
- Upgrade sales and suggestively sell additional product(s) in accordance with the 7 Steps of Selling.
- Consistently sample and pass out Cookie Cake brochures throughout the entirety of all shifts.
- Suggestively sell Cookie Cakes to all customers along with passing out Cookie Cake brochures.
- Package products in accordance to proper procedures.
- Accurately ring up all sales, count back all change followed with the customer’s receipt on every
transaction.
- Insure the showcases are fully stocked with the required amounts and varieties of product.
- Keep sales display, counters, and cabinets clean inside and out.
- Keep front area clean and neat (walls, glass, floors, etc.).
- Keep supplies (bags, cups, lids, straws, etc.) in stock.
- Answer phone and can take Cookie Cake orders properly.
- Other duties delegated by management.