What are the responsibilities and job description for the General Manager position at Great American Cookies | Cookies and Cream LLC?
We are seeking a passionate and experienced General Manager to lead the daily operations of a fast-paced, customer-focused retail food establishment. This position is ideal for someone who thrives in a fun, upbeat environment and is motivated by team success, guest satisfaction, and operational excellence.
As General Manager, you will take full ownership of the store’s performance. From staffing and training to budgeting and marketing, you’ll lead the charge in delivering an exceptional guest experience while maintaining high standards of quality and efficiency.
Key Responsibilities:
- Utilize tools and resources to drive sales and maximize profitability
- Develop and implement local marketing strategies
- Recruit, train, and develop a high-performing team
- Provide hands-on leadership and coaching to meet operational goals
- Deliver a memorable experience for guests through outstanding service
- Oversee all cash handling, including register operations and deposits
- Prepare and decorate baked goods following established standards
- Maintain cleanliness and sanitation in all areas of the store
- Perform administrative duties including scheduling, inventory, and reporting
- Ensure compliance with company policies and procedures
- Take on additional tasks as needed to support the success of the store
Benefits:
- Employee discount
- Paid time off
REQUIREMENTS
- 2–5 years of experience in retail or food service management
- 2–5 years of experience in customer service
- Strong leadership and interpersonal skills
- Proven ability to multitask and prioritize in a dynamic environment
- High attention to detail and a commitment to quality
- Team-oriented mindset
- Must be 18 years or older
