Shift Lead

Position Purpose
At Great American Cookies, the Shift Leader is an integral part of the day-to-day operations of
their shift. The associate is tasked with leading the staff as well as creating a positive experience
for every guest that will keep them coming back time and time again. The shift leader works
under the supervision of the Store Manager and Assistant Manager to ensure the daily shift is
running smoothly according to the company’s needs.

Dimensions
This position reports to the Store Manager in a particular operating location and is responsible
for ensuring all products are prepared and restocked as needed based on the demand of the
business. Additionally, they are responsible for maximizing sales growth on their shift by
delivering exceptional customer service consistent with the culture of Front Range Holdings.
Primary Accountabilities
• In addition to following Front Range Holdings policies and procedures, principal
accountabilities
• are, but are not limited to:
Shift Management
• Oversee all aspects of daily operations including opening and closing the store.
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money.
• Decorate cookies and cakes with a wide variety of templates.
• Ensure cleanliness of the store and all preparation areas.
• Adhere to all Great American Cookie and Front Range Holding Standards
• Responsible for meeting store operations and customer service objectives
• Oversee all cash handling procedures in the store including making deposits.
• Prepare ingredients for baking and decorating.
• Operate an oven and bake ingredients within standard constraints.
• Ensures that all Company policies and procedures are followed.
Other:
• Perform other duties as required by their manager.