Customer Service Associate

About Company:

Why Grease Monkey is a Great Place to Work!

At Grease Monkey, we're not just about oil changes; we're about building a community and a career. We live by our D.R.I.V.E.N. Core Values every single day:

• D - Drive (Passion): We believe in continuous improvement, always striving to be better today than yesterday. If you have a passion for excellence, you'll thrive here.
• R - Respect (Golden Rule): We treat everyone—customers and team members—with honesty, consideration, and respect. We believe in open communication and learning from every interaction.
• I - Integrity (Trust): We build mutual trust by doing what we say we're going to do. We value honest communication, accountability, and working together to achieve our mission.
• V - Value (Recognition): Our team members are critical to our success. We recognize and appreciate your unique contributions to delivering the exceptional "Grease Monkey Experience" that sets us apart.
• E - Empowerment (Empower): While we each have our roles, we understand how interconnected our positions are. We encourage our team members to make independent decisions that align with our company goals, fostering a sense of ownership.
• N - Nurture (Creativity): We foster an environment where ideas are openly exchanged and diverse perspectives are cherished. We support each other and challenge one another to grow and innovate.

Our Vision: We're on a mission to deliver the "less hassle, more hustle" car care experience to every customer, every time. We are growing and evolving, and we want you to be a part of that journey.

What You'll Find Here:

• A Supportive Team: You'll work alongside dedicated individuals who are passionate about quality service and teamwork.
• Growth Opportunities: We invest in our people, providing training and development to help you expand your skills and advance your career within the automotive industry.
• A Dynamic Environment: Every day offers new challenges and opportunities to make a difference.
• Commitment to Excellence: Join a company that prides itself on high standards, customer satisfaction, and a positive workplace culture.

If you're looking for a place where your hard work is valued, your ideas are heard, and you can truly grow, then Grease Monkey is the place for you. Come join our family and help us drive success!

About the Role:

The Customer Service Advisor position is a critical role focused on ensuring the seamless operation and support of complex systems within our organization. The primary objective is to manage, monitor, and optimize system performance to meet business needs effectively. This role involves collaborating with cross-functional teams to troubleshoot issues, implement solutions, and maintain system integrity. The successful candidate will contribute to continuous improvement initiatives, enhancing system reliability and user satisfaction. Ultimately, this position drives operational excellence by maintaining high standards of system availability and performance across the enterprise.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in system administration or a similar technical role.
• Strong understanding of operating systems, networking, and system security principles.
• Proficiency with monitoring tools and incident management processes.
• Excellent problem-solving and communication skills.

Preferred Qualifications:

• Certifications such as CompTIA Security , Microsoft Certified: Azure Administrator, or similar.
• Experience with cloud platforms like AWS, Azure, or Google Cloud.
• Familiarity with automation tools and scripting languages (e.g., PowerShell, Python).
• Knowledge of database management and backup solutions.
• Experience working in an Agile or DevOps environment.

Responsibilities:

• Monitor system performance and respond proactively to any issues or anomalies.
• Collaborate with IT and business teams to diagnose and resolve technical problems.
• Implement system updates, patches, and configuration changes to optimize functionality.
• Document system configurations, procedures, and incident reports to maintain knowledge base accuracy.
• Participate in planning and executing system upgrades and new technology deployments.

Skills:

The required skills enable the candidate to effectively monitor and maintain system health, ensuring minimal downtime and optimal performance. Strong problem-solving abilities are essential for diagnosing and resolving technical issues quickly and efficiently. Communication skills facilitate collaboration with diverse teams and clear documentation of processes and incidents. Preferred skills such as cloud platform experience and scripting enhance the ability to automate routine tasks and support modern infrastructure. Together, these skills empower the candidate to contribute to a resilient, scalable, and secure IT environment.