What are the responsibilities and job description for the Area Market Manager Florida Panhandle Area position at GREASE MONKEY INTERNATIONAL?
Area Market Manger Position Overview The Area Market Manager (AMM) is a critical leadership role responsible for overseeing the operations, sales, and profitability of [3-5] oil change shop locations. The AMM acts as the Center Manager for their designated home location while providing strategic leadership, guidance, and support to the managers and teams of the additional locations within their market. This role requires a balance of hands-on management and high-level oversight to ensure consistent execution of company standards, customer satisfaction, and financial performance across all locations. Key Responsibilities and Job Description 1. Home Location Management: - Directly manage the daily operations of the home location, ensuring efficient workflow, superior customer service, and adherence to company policies. - Lead, mentor, and develop the location’s team, fostering a positive and productive work environment. - Monitor, manage and train the team on the location’s financial performance, including sales, costs, and profitability. - Implement and oversee marketing initiatives to drive customer traffic and retention. 2. Multi-Location Oversight - Provide leadership and strategic direction to the managers of [3-5] additional locations within the assigned market. - Conduct regular site visits to assess performance, address issues, and support location managers in achieving their goals. - Ensure consistency in operations, customer experience, and branding across all locations. - Collaborate with location managers to develop and implement action plans for improving underperforming shops. 3. Leadership and Team Development: - Coach and mentor location managers to develop their leadership skills and improve their operational effectiveness. - Facilitate regular training sessions for staff to ensure compliance with company standards and enhance service delivery. - Foster a culture of accountability, teamwork, and continuous improvement across all locations. 4. Financial Management: - Analyze financial reports from all locations to identify trends, opportunities, and areas of concern. - Work with location managers to develop budgets, forecast sales, and control costs. - Implement strategies to achieve financial targets for the entire market, ensuring each location contributes to overall profitability. Customer Experience - Monitor customer feedback and address any service issues promptly to maintain high levels of customer satisfaction. - Lead initiatives to improve the customer experience across all locations, ensuring a consistent and positive interaction at every touchpoint. 6. Operational Excellence: - Ensure all locations adhere to company policies, procedures, and operational standards. - Lead initiatives to improve operational efficiency, reduce waste, and enhance service quality. - Collaborate with other departments (e.g., Marketing, HR, Supply Chain) to support location needs and address challenges. 7. Reporting and Communication: - Provide regular updates to the Regional Manager on market performance, challenges, and opportunities. - Prepare and deliver performance “KTS” reports for each location, highlighting key metrics & actions. - Serve as a key point of contact between the corporate office and location managers, ensuring clear communication of company goals and initiatives. 8. Qualifications - Proven experience in multi-location management, preferably in the automotive or service industry. - Strong leadership skills with the ability to inspire and develop teams. - Solid understanding of financial management, including budgeting and forecasting. - Excellent communication and interpersonal skills. - Ability to analyze data, identify trends, and make informed decisions. - Customer-focused mindset with a commitment to delivering high-quality service. - Ability to travel frequently within the assigned market. 9. Education & Experience - Minimum of [5-7] years of experience in a management role, with at least (2) years in a multi-location oversight position. 10. Physical Requirements - Ability to stand for extended periods. - Ability to lift and carry up to [50] pounds. - Willingness to work in a fast-paced, sometimes physically demanding environment. 11. Compensation - Competitive salary based on experience. - Performance-based bonuses. (See Below - Benefits package including health insurance, retirement plans, and paid time off.