Night Auditor

Job Overview
Join our dynamic hospitality team as a Night Auditor, where you will be the vital link between guest services and hotel operations during overnight hours. This energetic role offers an exciting opportunity to ensure seamless guest experiences, maintain hotel security, and uphold the highest standards of hospitality management. As a Night Auditor, you will be responsible for managing front desk operations, handling guest inquiries, and performing financial reconciliations—all while creating a welcoming environment for our guests to enjoy a restful night. Your enthusiasm and attention to detail will drive the success of our hotel’s overnight service excellence.

Duties

• Greet and assist guests with check-in and check-out procedures efficiently and courteously during nighttime hours
• Manage multi-line phone systems, respond to guest inquiries, and provide exceptional customer service with a positive attitude
• Conduct nightly audits of hotel accounts, ensuring accuracy in billing, reservations, and financial records
• Maintain security by monitoring CCTV surveillance, inspecting the premises, and controlling access points
• Prepare detailed shift reports, incident logs, and reconcile daily financial transactions with precision
• Address guest concerns promptly, resolving issues to ensure guest satisfaction and positive guest relations
• Collaborate with housekeeping and maintenance teams to ensure all guest requests are fulfilled swiftly and effectively

Qualifications

• Proven experience in hospitality management or hotel management roles, preferably as a Night Auditor or front desk associate
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued
• Familiarity with hotel operations, including guest services, reservations systems, and front desk procedures
• Excellent phone etiquette and experience managing multi-line phone systems in a fast-paced environment
• Knowledge of hotel security protocols, CCTV monitoring, and guest relations best practices
• Ability to work independently during overnight shifts while maintaining high energy levels and attention to detail
• Previous hotel experience is preferred; hospitality or resort background is a plus

Join us in delivering memorable experiences around the clock! We are dedicated to fostering an inclusive environment where your hospitality expertise can shine. This paid position offers you the opportunity to grow within a vibrant team committed to excellence in guest care.

Pay: $15.00 - $18.00 per hour

Work Location: In person

Salary : $15 - $18