What are the responsibilities and job description for the Patient Care Coordinator position at Grayslake Endodontics?
Patient Care Coordinator – Endodontic Specialty Practice
Grayslake Endodontics | Grayslake/Hainesville, IL
Part-Time | 2–3 days per week | Potential for Full-Time Growth
$20-$25/hour, based on experience
Grayslake Endodontics | Grayslake/Hainesville, IL
Part-Time | 2–3 days per week | Potential for Full-Time Growth
$20-$25/hour, based on experience
Grayslake Endodontics is a privately owned endodontic specialty practice focused on providing compassionate, high-quality root canal and tooth-saving treatment. We are looking for a warm, organized, detail-oriented Patient Care Coordinator to join our team part-time, with the potential to grow into a full-time role.
As the first voice and face many patients encounter, you will help create a calm, reassuring, and professional experience for patients who may be in pain, anxious, or coming to us through a referral from their general dentist.
The ideal candidate is friendly, dependable, emotionally intelligent, detail-oriented, and willing to learn. Dental front office experience is preferred, and experience in a specialty practice is a plus.
Responsibilities include:
- Greeting patients warmly and helping them feel welcomed and cared for
- Checking patients in and out efficiently
- Assisting patients with registration forms, medical history updates, consent forms, and insurance information
- Answering phone calls with professionalism, warmth, and confidence
- Scheduling consultations, treatment appointments, emergency visits, and follow-up care
- Communicating with referring dental offices regarding referrals, records, x-rays, and patient needs
- Helping manage the flow of patient information before the appointment so visits run smoothly
- Assisting with insurance verification, benefit breakdowns, and treatment estimates
- Collecting copays and patient portions at the time of service
- Submitting insurance claims and supporting basic claim follow-up
- Maintaining accurate patient records and documentation
- Supporting the office manager and clinical team with daily administrative needs
- Helping ensure every patient has a clear, calm, and positive experience from first phone call to final checkout
We are looking for someone who:
- Has excellent communication and problem solving skills
- Is kind, calm, and professional with patients
- Is highly organized and attentive to details
- Can manage multiple priorities without losing warmth
- Is comfortable discussing scheduling, insurance, and patient financial responsibility
- Enjoys being part of a small, private practice team
- Is dependable, coachable, and willing to grow
Preferred qualifications:
- Minimum 1 year of dental front office experience preferred
- Experience with insurance verification, claims, scheduling, and patient communication preferred
- Specialty dental experience, especially endodontics or oral surgery, is a plus but not required
Schedule:
- Part-time, 2–3 days per week, with potential for additional days
- Office hours are generally Monday–Friday, 8:00 AM–4:30 PM
- No nights and no weekends
Compensation:
- $20-$25 per hour, depending on experience
- Bonus opportunities based on meeting office goals
- Room to grow as responsibilities and skills advance
If you are someone who enjoys helping patients feel cared for, keeping details organized, and being part of a supportive private practice team, we would love to meet you.
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Retirement plan
- Uniform allowance
Salary : $20 - $25