What are the responsibilities and job description for the Information Technology Manager position at Grays Harbor Transit (WA)?
Position reports to: General Manager
Manage or Supervise: IT Support Specialist
Under the general direction of the General Manager, this position is responsible for managing and maintaining all aspects of the Agency’s information technologies, including software applications, networking, telecommunications, security systems, and end-user computers. This position oversees solutions that are of value to the organization and creates plans from development to installation and implementation. The IT Manager will play a pivotal role in evaluating emerging technologies, identifying opportunities for innovation, and developing technology roadmaps that align with GHT's long-range planning and objectives.
EXAMPLE OF DUTIES- Develop and implement strategies to maintain reliable and secure network infrastructure, minimize downtime, and help reduce maintenance costs across all operational locations
- Create rational strategies for upgrading the agency’s network software, ensuring compatibility, operational continuity, and cybersecurity compliance when a new update is available.
- Develops and maintains disaster recovery, backup, and incident response procedures for technology systems, to ensure the agency’s network continues to operate smoothly in the event of a problem.
- Stays up to date with new network technology and reports this information and provides recommendations to the management team as needed.
- Works closely with other Department Managers to assess technology needs that support the growth, maintenance, and reliability of the agency’s network.
- Manages the agency’s Information Technology asset management plan, including projects, budgeting recommendations, and technology improvement projects.
- Reviews diagnostics and assesses the functionality and efficiency of systems.
- Implements and manages security measures, including firewalls, cybersecurity defenses, and network security compliance.
- Maintain security certificates, system licensing, software compliance, and adherence to agency technology policies and applicable agency compliance and regulatory requirements.
- Manages the technology lifecycle plan and associated budget for the replacement, maintenance, and upgrades of agency technology systems and equipment.
- Manages the coordination of purchasing, inventory, and deployment of assets.
- Manages all operational technologies, including onboard vehicle camera systems, GPS systems, automated systems, GTFS, and all other transit-related technologies.
- Oversees contracts and maintenance of office equipment, copiers, and postage.
- Establishes and maintains appropriate internal control safeguards and disaster recovery or business technology succession planning.
- Works with third-party vendors to ensure services align with internal procedures and integration with the agency’s IT programs.
- Must use discretion and maintain confidentiality when handling and receiving sensitive and undisclosed information.
- Performs other related duties as assigned.
Working Conditions
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects; occasionally stand and reach with hands and arms; occasionally required to walk, stoop, kneel, crouch or crawl, exerting up to 50 lbs. on occasion and frequently up to 25 lbs. Occasional work from a ladder. Work is primarily preformed in an office environment. Occasional local and in State overnight travel is required.
The following list of characteristic duties is not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities.Grays Harbor Transportation Authority is an equal opportunity employer and does not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veterans’ status, disability status, sexual orientation, or any other basis prohibited by federal, state, or local law. Please let Grays Harbor Transportation Authority know if you need accommodations.