Temporary Customer Service Support

EXAMPLE OF DUTIES

Mail

• Pick up and make deliveries.
• Operate mail and payment processing equipment.
• Process inter-office mail.
• Maintain adequate supplies for mail processing in the Customer Service Department.
• Properly dispose of confidential documents from the Customer Service Department.
• Process outgoing mail.

General Office Support

• Operate standard office equipment and machines such as computer, fax, calculator, copy machine, and multi-line telephones.
• Process returned mail.
• Sort and file records, correspondence, contracts and other documents.

Customer Contact

• Answer and route incoming calls at switchboard.
• Direct customers to correct departments within the District.
• Provide backup and fill-in for Customer Service as necessary or assigned.
• Respond to customer general billing inquiries, e.g. calculation of residential and/or small commercial billing rates.
• Generate edits and update customer records.
• Serve as the first line of customer contact, which includes handling confidential information and documentation.

Customer Accounting

• Maintain adequate monetary supply and balance safe.
• Balance and post cash receipts from District offices and pay stations.
• Prepare bank deposits daily.
• Process agency payments.
• Sort and distribute customer correspondence.
• Perform cashiering duties.

Miscellaneous Duties

• Participate in District sponsored training.
• May be requested to work overtime.
• Process change order requests for Support staff.
• Perform other related duties as assigned.
• Assist in providing training as needed.

SUPPLEMENTAL INFORMATION *Applicants must submit all required information in order to be considered.**
Application Requirements
To apply, qualified candidates must submit:
1. A complete online application;
2. Responses to the Supplemental Questions;
3. A cover letter; and
4. A current resume.