IT Field Support Tech

Overview

We are seeking an IT Field Support Technician in our Lexington, KY office.

NOTE: This is an onsite position in Lexington, KY with paid travel required to Gray Construction jobsites and satellite offices as needed.

 Responsibilities

What we expect… (Essential Functions)

Customer centric job position, that provides a wide array of IT services for Gray Team Members, Satellite Offices and Field Operations.  Provides first line of support for all Field Operations IT related setup, troubleshooting and maintenance throughout the life of Gray projects.  Interfaces with Nationwide telecommunication carriers to negotiate telephone and data service for new jobsite locations, place orders for new services, expedite orders and coordinate the installation with the carriers and jobsites.

General expectations:

• An exceptional work ethic.
• Strong attention to detail and ability to work with a high degree of accuracy.
• Ability to work in a team environment.
• Knowledge of corporate IT security best practices.
• Assists the Helpdesk operations for Information Technology.
• Uses IT support call software to organize, sign off, and provide reporting on all service calls.
• Provides written documents of procedures and tasks assigned to the position.
• Installs new peripheral hardware on existing office systems.
• Analyses the usefulness of older hardware to work in conjunction with new software and hardware.
• Performs preventative maintenance of existing hardware.
• Advises department manager in hardware ordering related issues.
• Communicates with users regarding the schedule of new hardware deployment.
• Ability to handle and organize multiple tasks.
• Other duties may be assigned.

Position specific expectations:

• Travel to jobsites and satellite offices on an as needed basis.
• Installation of new jobsite or satellite office LAN/WAN systems.
• Installation of new peripheral hardware and software.
• Perform routine maintenance of existing network hardware, desktops/laptops, peripheral hardware, perform upgrades and software troubleshooting.
• Works with ATT, Verizon, and T-Mobile, for jobsite mobile device usage and management.
• Ability to provide remote support relating to jobsite and satellite office computer troubleshooting.
• Tracks usage of computer related inventory and provide reporting on hardware implemented to jobsites and satellite office staff. Ensures that all hardware deployed to jobsites and satellite offices is tracked and returned to inventory after use.
• Provides basic troubleshooting of standard software and iOS devices for jobsite users.

 Qualifications

Who we want… (Requirements)

The new team member should possess a bachelor or technical/associate degree in a computer field; or a minimum one-year related experience and/or training.  Microsoft, Cisco, Symantec, CompTIA, or other industry certifications a plus. Knowledge of Microsoft Windows 10 OS, Microsoft Office 365 and OneDrive is needed.  Basic knowledge and understanding on setup and troubleshooting network equipment (Wi-Fi, routers and switches).  Experience with virtual conferencing solutions; Cisco WebEx and Teams preferred, as well as iOS mobile devices.  Experience with Audio/Video solutions and setup a plus.  Knowledge of current antivirus/ antimalware/ antispyware security software preferred.  Experience with imaging software highly desired. The selected candidate must have excellent communication skills and be physically present in the Lexington office.

Must be a self-starter and provide a high level of customer satisfaction to our users. Must be able to thrive in a fast-paced environment and can travel frequently and for extended periods to remote jobsites.

The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development. If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you.

The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Visa Sponsorship: This role is not eligible for visa sponsorship.

EEO Disclaimer

Our Company will be proactive in employing and advancing qualified individuals regardless of race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other protected status.

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