Manager of Audio, Visual & Collaboration

Job Title: Manager of Audio, Visual & Collaboration

Location: Hybrid (4 Days On-Site) in either Miami, FL or Irving, TX

Job Type: Full-time

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly

Summary: The AV & Collaboration Manager is responsible for overseeing the communication, collaboration and AV tools used within the organization. Oversees the maintenance and optimization of collaboration applications throughout the enterprise and supports audio-visual platforms. Ensures the enforcement of policies and procedures, ensuring compliance with company standards. The AV & Collaboration Manager will work with and support the team’s engineers and administrators to implement or integrate innovative technologies, while providing direction, facilitating training, mentoring and support.

Your Responsibilities on the Team

• Responsible for design and delivery of overall collaboration solution strategy.
• Participate in design, lead implementation and provide ongoing support of video conference rooms for client sites.
• Provide oversight and coordination with Facilities Management during the construction of new conference rooms incorporating AV functionality.
• Manage AV service vendors and integrators to ensure project and support is delivered as defined.
• Provide training and associated materials to all users relating to effective use of the AV technologies including room and desktop systems.
• Monitor usage and capacity for the video conference infrastructure.
• Identify and recommend opportunities to improve and enhance audio/video conferencing services to internal and external customers.
• Oversee technical staff to ensure healthy management of Office 365 services including deployment, migration, management, support and ongoing release cadences.
• Oversight of design and ongoing management of campaigns and communication materials used for driving adoption of selected Office 365 services.
• Oversee selection and management of vendor staff for technical, solution design/delivery and support functions including budget management.
• Ability to work under pressure while maintaining positive morale and providing clarity about competing priorities.
• Utilize superior analytical abilities to successfully resolve conflicts, prioritize deliverables and build consensus across organizational boundaries.
• Experience in corporate operations, change management and/or deploying new technologies to staff.
• Strong experience with content and social tools such as OneDrive, SharePoint, Teams, Slack.
• Experience rolling out a new social collaboration platform with a large and distributed enterprise.
• Minimum of 12 years’ experience leading and participating on project teams with relevant technology change initiatives
• Hands-on working experience with Exchange, Active Directory, Outlook, Office 365.

Requirements

• Bachelor's degree in IT, computer science, or related field, or equivalent work experience.
• At least 10 years of IT support experience, preferably in a corporate environment.
• Excellent communication, interpersonal, and customer service skills, with the ability to interact professionally and diplomatically with senior executives and stakeholders.
• Minimum of five years’ experience with Microsoft Products (Exchange, MO365, SharePoint, OneDrive) solid knowledge about Microsoft life cycle of products.
• Ability to maintain confidentiality and professionalism in handling sensitive information and communications.
• Initiates / leads change within area of expertise.
• Influences others and works with integrity and ethically; upholds organizational values.
• Sensitive and responsive to internal and external needs; implements innovative solutions.
• Improves business productivity by proposing innovative and creative solutions; proactively identifying risks and mitigations.
• Promotes a supportive and collaborative teamwork environment across diverse groups.
• Evaluates interdependencies; thinks critically / systemically when solving problem.
• Ability to think critically and strategically.