What are the responsibilities and job description for the Front Desk Supervisor position at Gravity Haus?
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Description
Gravity Haus is seeking an energetic and service-driven Haus Experience Supervisor to support the daily operations of our front desk and deliver exceptional guest and member experiences. This role plays a key part in ensuring smooth hotel operations, leading the Front Desk Specialists, and elevating hospitality standards across the property.
Key Responsibilities
Front Desk Operations
Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.
At the heart of everything we do are our core values, which guide our culture, service, and growth:
What We Can Offer You
When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.
Salary Description
$24.00-$26.00/hr
Description
Gravity Haus is seeking an energetic and service-driven Haus Experience Supervisor to support the daily operations of our front desk and deliver exceptional guest and member experiences. This role plays a key part in ensuring smooth hotel operations, leading the Front Desk Specialists, and elevating hospitality standards across the property.
Key Responsibilities
Front Desk Operations
- Support daily front desk operations including check-in/out, key creation, room assignments, and guest communications.
- Ensure the team follows all service protocols and hospitality standards.
- Monitor and manage room blocking, special requests, early arrivals, and VIP needs.
- Use PMS and ALICE daily to coordinate guest interactions, maintenance requests, and follow-up tasks.
- Assist with billing questions, corrections, and resolution of guest issues.
- Maintain a welcoming, organized, and efficient lobby and front desk environment.
- Assist in hiring, onboarding, supervising, and training Front Desk Specialists.
- Help create staffing schedules based on business needs.
- Conduct coaching conversations, performance feedback, and disciplinary actions as needed.
- Support team development, morale, and alignment with company standards.
- Deliver anticipatory, high-touch guest service throughout the stay.
- Support pre-arrival planning and communications to personalize each visit.
- Help resolve escalated guest concerns with professionalism and empathy.
- Promote hotel services, amenities, and local recommendations.
- Communicate daily with Housekeeping regarding priority rooms, arrivals, departures, and special requests.
- Coordinate with Maintenance for timely resolution of in-room issues.
- Support F&B, Membership, and Events teams to provide seamless experiences across the property.
- Introduce guests to Gravity Haus membership benefits and community events.
- Prepare personalized member welcome notes, VIP touches, and itineraries.
- Assist local and visiting members with questions, access, or amenity usage.
- Uphold community standards and ensure a safe, welcoming space for all members.
- 1 years of hotel front desk or hospitality experience preferred.
- Prior supervisory experience is a plus but not required with strong leadership qualities.
- Strong communication skills and comfort using hotel/PMS platforms.
- A guest-first mindset and genuine enthusiasm for hospitality.
- Thrive in a fast-paced environment and solve problems calmly and creatively.
- Build strong working relationships across departments and collaborate naturally.
- Stay organized, think ahead, and manage shifting priorities with ease.
- Inspire teamwork and help others grow through coaching and real-time feedback.
- Ability to work a flexible schedule including weekends and holidays.
- Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).
- A passion for the outdoors, wellness, and a sustainable lifestyle.
- Ability to stand for extended periods.
- Ability to lift up to 50 lbs occasionally.
- Flexibility to work weekends, holidays, and varying shifts as needed.
Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.
At the heart of everything we do are our core values, which guide our culture, service, and growth:
- Keep Growing
- Bring Others Along
- Create Powerful Moments
- Be “All-In” Go the Distance
- Make it Better than You Found It
What We Can Offer You
When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.
Salary Description
$24.00-$26.00/hr
Salary : $24 - $26