Membership Concierge / Community Coordinator

Job Summary

Graves Golf is looking for a highly personable, organized, and proactive team member to help support and grow our membership community.

This is a phone-heavy, people-centered role. You will be one of the main points of contact for new members and trial members, helping them feel welcomed, supported, and engaged from the start. You will also play an important role inside our member community by encouraging interaction, identifying sales opportunities, spotting potential problems, and helping create a great member experience.

This position also includes light customer support, helping with internal staff tasks, coordinating member-related activities, and scheduling social media posts provided by the Creative Director and Marketing Director.

This is an on-site position. We are looking for someone who is comfortable talking to people, confident on the phone, detail-oriented, and excited to help members have a great experience with Graves Golf.

Key Responsibilities

• Call new members to welcome and onboard them
• Follow up with new trial members by phone and email throughout the trial period
• Monitor trial member engagement and participation
• Serve as a community concierge inside the member community
• Encourage interaction and engagement among members
• Help make sure member posts receive attention and responses
• Identify member questions, concerns, or problems and help resolve them or direct them to the right team member
• Look for sales opportunities within the membership community when appropriate
• Coordinate member-only events
• Help maintain and update the member portal with current information
• Coordinate with the marketing team on member-only promotions and communication
• Provide light customer support to members as needed
• Assist staff with small internal tasks and other support duties
• Schedule and publish social media posts provided by the Creative Director and Marketing Director
• Help ensure social content is posted accurately and on time
• Assist with event planning and coordination for member and company events
• Work with the School Director to help coordinate lunches for golf schools
• Help support both on-site and off-site golf schools as needed
• Assist with general logistics and member experience during golf school events and activities

Qualifications

• Strong communication skills, especially over the phone
• Comfortable making outbound calls regularly
• Friendly, positive, and confident when speaking with people
• Organized and dependable
• Able to follow up consistently and pay attention to detail
• Comfortable working with a team and supporting different departments
• Basic comfort with online platforms, email, and community management tools
• Social media scheduling or posting experience is a plus
• Customer service, community management, sales support, or membership experience is a plus
• A general understanding of the golf game is strongly preferred

Ideal Candidate

The ideal person for this role is not afraid of the phone, enjoys helping people, notices when something is off, and naturally takes initiative. This person should be able to make members feel welcomed, supported, and connected while also helping the company stay organized and responsive.

You should be someone who can act as part concierge, part community manager, part member support, and part team helper.

Work Location

On-site only

Schedule

Full-time

Why Join Graves Golf

You will be part of a team focused on helping golfers improve their game while delivering a strong member experience and building a real community. This role is ideal for someone who enjoys working with people, staying organized, and being part of a growing business with a passionate customer base.

• Work Location: In person