Senior Salesforce Administrator

About Gratsy:

Gratsy is transforming how brands connect with consumers.

We craft custom product experiences that are immersive, joyful, and unforgettable across three core channels:

• In-home: curated product sampling
• In the community: experiential events, mobile tours & pop-ups
• On social: celebrity & talent partnerships

We blend creativity with operational excellence and Salesforce will be central to how we scale smarter, move faster, and deliver even stronger results for our clients.

Our work is fast-paced, team-driven, and future-focused. We’re looking for teammates who:

• Think beyond the status quo
• Love solving complex challenges
• Believe details aren’t small - they’re everything
• Want to help build a smarter business using Salesforce as our strategic hub

We set trends. We delight customers. We make it look easy. And we’re just getting started!

If you're excited by transformation and building the backbone of a business powered by Salesforce, Gratsy is the place to do it!

About the Role 

The Senior Salesforce Administrator is responsible for the daily management, optimization, and continuous improvement of Salesforce at Gratsy ensuring reliable functionality, clean data, user adoption, and accurate reporting that supports operational excellence and data-driven decisions. This role will configure automation, support process optimization, resolve user issues, maintain data integrity, and collaborate with cross-functional teams to convert operational needs into scalable Salesforce solutions. 

The Salesforce Administrator brings strong declarative Salesforce skills and a foundational understanding of Apex, capable of reviewing basic code, testing changes, performing UAT, writing technical tickets/requirements, and collaborating closely with developers and architects when programmatic solutions are required. Responsibilities include and are not limited to the below:  

Key Responsibilities 

• Serve as the primary Salesforce administrator, managing system configuration, user access, permissions, page layouts, and security settings. 
• Maintain data integrity through bulk data imports, deduplication, Data Loader, and validation processes. 
• Manage ticket intake, Tier 1–2 issue resolution, and documentation of system changes. 
• Build and optimize declarative tools: Flows, Process Builder, Validation Rules, Approval Processes, Field-Level Security. 
• Evaluate when declarative tools are sufficient vs. when Apex development is required. 
• Develop documentation and change history to maintain transparency and audit readiness. 
• Identify manual processes and recommend enhancements that improve workflow efficiency across operations, client services, and field teams. 
• Accountable for technical coordination.
• Possess working knowledge of Apex triggers, classes, test coverage, and governor limits. 
• Test and validate Apex updates delivered by developers or architects. 
• Review and interpret basic Apex logic when troubleshooting or investigating bugs. 
• Document clear technical requirements for Apex-based solutions when escalations are needed. 
• Provide structured system feedback to the Salesforce Solutions Architect for code-based solutions. 
• Perform UAT and coordinate sandbox-to-production releases involving Apex changes. 
• Develop accurate reports and dashboards for performance tracking, leadership visibility, and operational decision-making. 
• Monitor data quality and proactively recommend improvements to underlying structures when reporting inconsistencies occur. 
• Provide Salesforce support, answer user questions, and resolve Tier 1 & Tier 2 issues. 
• Lead onboarding, user workshops, how-to guides, and role-based documentation. 
• Promote consistent platform usage and alignment across departments. 
• Ensure compliance with data governance, security protocols, permission structures, and audit standards. 
• Maintain system documentation, change logs, process maps, and naming conventions. 
• Support Salesforce releases, sandbox testing, deployment coordination, and post-release validation. 
• Core Values: Exhibit exemplary alignment with our core values, mission, and vision here at Gratsy.  
• Comply with all company policies and procedures. 
• Perform other duties as assigned. 

Education and Experience Requirements 

• 5 years of progressive work as a Salesforce Administration experience (Sales Cloud required). 
• Salesforce Admin Certification (ADM-201) required. 
• Experience with Flows, validation rules, Data Loader, and reporting tools. 
• Familiarity with Apex triggers, test coverage, and basic logic review required. 
• Experience with requirement gathering, UAT testing, and ticket writing for Salesforce development. 
• Experience in an agency, operations-focused, or startup/high-growth environment preferred. 
• Additional Salesforce certifications are a plus. 

Skills & Knowledge Required 

• Proven experience with declarative Salesforce tools. 
• Understanding of Apex and ability to support troubleshooting, testing, and documentation. 
• Data management expertise (imports, deduping, validation rules, error handling). 
• Strong analytical skills and ability to translate business needs into technical solutions. 
• High degree of ownership and accountability. 
• Organized, deadline-driven, and able to manage multiple priorities. 
• Proactive mindset and continuous improvement mentality. 
• Experience driving change through cross-functional and upward influence, building buy-in from all levels of the organization. 
• Strong analytical, critical thinking, and problem-solving skills with the ability to identify and implement solutions.  
• Excellent written, verbal, and visual communication skills and the ability to articulate technical concepts to a diverse audience. 
• Proven ability to lead and mentor teams and drive consensus among stakeholders. 
• A valid driver’s license and the ability to be covered under the Gratsy’s insurance policy are required. 

Work Environment 

• In-office 3 days per week, hybrid opportunity - Bentonville, Arkansas

What Gratsy Offers

• Comprehensive medical/dental/vision and other voluntary benefits
• LifeStyle Spending fringe benefit
• Retirement matching
• Generous PTO, available to new hires day 1
• 10 observed and paid holidays
• Performance support in your career to grow and develop personally & professionally.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Gratsy are based solely on merit, qualifications, and abilities. Gratsy provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, gender, marital status, national origin, ancestry, age, disability, veteran status, or any other characteristic protected by law, in accordance with applicable federal, state, and local laws governing nondiscrimination in employment.

*We are currently not utilizing 3rd party recruiting agencies to fill this opportunity.*