Resident Assistant

Position Summary:

The primary goal of the Residential Assistant - FT is to provide appropriate services and support to the Emergency Shelter residents, guests, and visitors. These services may include supportive listening, proving assistance with all shelter activities, and completing intakes. Position involves providing direct services to shelter residents, guests, and visitors and oversee the daily operations of the emergency shelter program. The position involves providing resources, de-escalation, scheduling transportation appointments, assisting new residents while moving in, assisting new residents departure, and ensuring the rooms are appropriately ready, clean and disinfected for the upcoming new residents. The Residential Assistant is responsible for providing excellent service to those accessing the service by applying the equivalent of active listening and providing support in the context of telephonic and face-to-face exchanges. The RA is patient, knowledgeable, empathetic and helpful.

This shift is:

Monday - Friday 8:00am - 4:00pm

Primary Responsibilities:

• Responds to shelter resident’s needs.
• Conducts weekly and regular room checks, provide notice to supervisor regarding residents regarding room status and follow up.
• Is available to provide support to shelter residents, guests, and visitors during the shift.
• Documents unusual incidents.
• Ensures that an end-of-shift email is sent to Director of Homeless Services and Shelter Group email to update on the events of the shift. Assures accurate completion of Shift Log.
• Documents resident activities and issues for follow up in the shelter log.
• Ensures that residents have needed supplies.
• Performs regular security checks throughout the building.
• Facilitates client carrying out their chores.
• Complete intake for all new shelter residents.
• Oversees client activities to ensure smooth shift.
• Anticipates and when possible proactively plans for guest needs or concerns.
• Provides direct support services to shelter residents as needed.
• Reconciles the petty cash at the beginning and end of the shift.
• Ensures that the program meets all quality and quantity outcome metrics.
• Ability to work independently with confidence, and display high level of professionalism.
• Consistently adheres to shelter program policies, procedures, and schedule based upon emergency shelter needs.
• Arrives to shift on time and properly attired.
• Must be mature, empathetic, flexible and adaptable to varying situations and coverage needs.
• Participates in a brief meeting at the beginning and end of the shift to review shift business including status of EOS, expected new residents, alerts, etc.
• Assures that the lobby, EOS room, and common areas are clean. If the EOS, lobby, or other common or shared areas are not clean, the RA will clean, and disinfect the space.
• Assures that the shelter offices are properly stocked with copies of paperwork, linens, toiletries, etc. If supplies are running low, the RAs will restock the room.
• Responsible for ensuring that the Shelter office is in clean and organized condition for the incoming shift.
• Ability to clean and prepare a resident’s room within 15 minutes.
• Assist in training new Emergency Shelter staff.
• Complete trainings as required by Grassroots Crisis Intervention.
• Skilled in the use of technology including telephones, computers (PC), laptops, software and email.

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Secondary Responsibilities:

• Support kitchen staff and others to serve meals to all clients during meal times and events as well for snacks and other needs.
• Accepts donations from the community, and place donations in dedicated spaces as applicable
• Participates on special committees as requested by the supervisor or Executive Director
• Assists with training and orientation of new staff.
• Participates on special committees as requested by the supervisor or Executive Director
• Other duties as assigned

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• Agency-wide Responsibilities:
• Reads 100% of all email communications and responds to emails in a timely manner during their shifts.
• Participates in supervision, in-service training, and staff meetings.
• Maintains good working relationships with co-workers and positively contributes to group morale.
• Completes all administrative duties including time sheets, leave requests, etc.
• Participates in special task forces, committees, or special projects as needed.
• Uses appropriate channels of communication to resolve conflicts with other staff.
• Interacts with staff, consumers, and visitors in a professional and courteous manner.

Education and Experience:

• AA degree and 1 year of experience in human services or related field is highly preferred.
• High School Diploma or G.E.D. is required.
• Knowledge of homelessness issues a plus.
• Possession of a valid identification is required.
• Must have reliable transportation to work.
• CPR and First Aid required or must be obtained within fifteen (15) days of hire.
• Must obtain required SERVSafe certification within six (6) months of hire.

Skills and Abilities:

• Excellent oral and written communication skills.
• Ability to function successfully in an environment requiring immediate response to urgent situations.
• Analytical and problem-solving skills.
• Computer skills with various software and the internet.
• Ability to make sound judgments in crisis situations.
• Ability to work as a team member with other staff.
• Positive communication skills.
• Conflict resolution skills.
• Supportive counseling skills.

Work Conditions:

• Share office space with Residential Assistants, Shift Supervisor, Case Managers, etc.
• Holiday and Evening coverage.
• Depending on scheduled shifts.
• Hours are flexible to meet program needs.
• Must be able to lift 25lbs.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Crisis intervention: 1 year (Required)
• Behavioral health hospital: 1 year (Required)
• Mental health counseling: 1 year (Preferred)
• Personal care home: 1 year (Preferred)
• Direct support: 1 year (Required)
• Case management: 1 year (Preferred)

Location:

• United States, MD 21044 (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• United States, MD 21044 (Required)

Work Location: In person

Salary : $18