Order Processing Specialist - Not Remote

Join the Customer Service Department at Grassland Dairy Products — where teamwork and exceptional customer care matter.

The Order Processing Specialist plays a key role in delivering exceptional support to both internal and external customers. Working closely with the Sales Department, the Specialist helps ensure smooth operations and a seamless customer experience through teamwork, attention to detail, and a commitment to service excellence.

Although the role contributes to the overall customer experience, the position is primarily focused on internal support and collaboration. Candidates must be able to work on-site.

Essential Duties and Responsibilities:

• This position is based in-office and follows a Monday through Friday, 8:00 a.m. to 5:00 p.m. schedule.
• Process customer orders/changes/returns according to established department policies and procedures.
• Partner with the sales team to meet and exceed customer service expectations.
• Demonstrate an understanding of the products manufactured.
• Receives and researches customer complaints.
• Maintains customer database.
• Transmits pricing to customers.

Knowledge, Skills, and Abilities:

• Exceptional attention to detail and strong organizational skills.
• Ability to adapt effectively within a continually changing and demanding environment.
• Must be able to demonstrate an ability and willingness to communicate effectively to maintain high levels of quality and efficiency.
• Demonstrate an understanding of products and production processes to assist with customer questions.
• Demonstrates ability to work with management, sales, and other departments to solve problems.
• Ability to work in a fast-paced team environment.
• This position requires strong communication and computer skills, and strong attention to detail.

Summary of Benefits:

We are proud to offer a comprehensive and competitive benefits package designed to support the well-being and success of our team members, including:

• Health & Dental Insurance – 100% of premiums paid by the company with low deductibles.
• 401(k) Retirement Plan – With 5% company match after 6 months of employment.
• Weekly Pay through Direct Deposit
• Paid Time Off – Includes vacation, sick leave, and holiday pay.
• Short-Term Disability & Life Insurance.
• Company-provided LIfe insurance coverage.
• Hiring Bonus – $2,000 sign-on bonus.
• Referral Bonuses – Earn rewards for bringing great people to the team.
• Reimbursements – Safety Footwear and Glasses.
• Professional Growth – Opportunities for training, advancement, and career development.

Summary of Pay:

Compensation for this position is commensurate with education, experience, and relevant qualifications. We value the skills and background each candidate brings and offer a competitive pay structure designed to recognize your expertise and contributions.

Grassland Dairy Products, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.