What are the responsibilities and job description for the Garden Center Customer Service position at Grass Pad, Inc.?
Job Title: Garden Center Customer Service
Location: Lee's Summit
Status: Part-Time, Full Time, Hourly, Daytime and Some Weekend Availability
Reporting Relationship: Store Manager
Work Schedule: Hours vary by season.
The Grass Pad is hiring Garden Center Customer Service to work in our Lee's Summit location.
When people visit the Grass Pad, they are greeted by a Garden Center Customer Service who answers their questions, helps them find the right grass seed or lawn care products, including flowers, perennials, shrubs, and trees and gives them all the advice they need to be successful. We pride ourselves in the customer service that we offer all our customers, from commercial clients to people starting lawn care for the first time. Grass Pad focuses on providing solutions for our customers and working together as a team to provide the customer with the best service possible. No formal training in lawn or landscape needed – we will train you on the job.
This position has great growth potential in the company for the right person.
This job might be for you if:
You love helping people. We want our customers to be successful, and that success starts with you.
You have a friendly personality and enjoy talking to people. On the sales floor you will be the first person to greet the customer when they walk in the door.
You like working in an open air, team-oriented environment that promotes responsible care of the environment.
You have excellent communication skills, and you can explain complicated subjects through simple language.
You have experience in customer service or sales.
Bonus: You have interest in lawn and landscape or outdoor activities.
As a Garden Center Customer Service, your typical day might include:
- Greeting customers and guiding them through the basics of our lawn care program and quality grass seed that we sell and guiding them through nursery to help find the best plant for their needs.
- Help customers by problem solving their lawn or plant issues and patiently answering their questions.
- Bagging seed for customers – our grass seed is sold by the pound and we take pride in helping the customer from start to finish.
- Writing tickets for customers to take to the cashier for check out.
- Planning and preparing quotes, purchase orders, shipping orders or transfer orders.
- Assisting with design and merchandising of the sales floor, including setting up seasonal and promotional displays, writing signage and rotating plants in the flower and nursery section.
- Restocking shelves and keeping products clean and orderly.
- Cleaning and closing the store/nursery at the end of each day.
- Completing the customer experience by loading and carrying out products for customers.
- Planning and preparing quotes, purchase orders, shipping orders or transfer orders.
- Assisting with design and merchandising of the nursery, including setting up seasonal and promotional displays, writing signage and rotating plants in the flower and nursery section.
- Unloading nursery trucks and organizing new products into the nursery area.
Benefits The Grass Pad is successful because of the employees we hire. We offer generous medical insurance, matching 401k after one-year, paid time off, flexible scheduling, employee discount and a family-first attitude.
Company History The Grass Pad is a family-owned company that started during the 1960s in Omaha, selling grass seed and fertilizer. Since then, we’ve built a business on honesty, integrity and putting the customer’s success first and foremost. We now have 6 locations – one in Omaha and five in the Kansas City area.
At the Grass Pad it is not uncommon to find people that have worked here for decades. We love passion and dedication in our employees, and when we see those traits, we fight to keep people around and help them grow. We offer career and responsibility growth, management training and extensive on the job training.
Grass Pad maintains merit-based employment and is an affirmative action, equal opportunity employer.
Seasonality Our busy season spikes in the spring and the fall. Normal business hours vary with the season, with our longest opening hours during the spring and falls seasons. For most of the year, our store is open 7 days a week. Weekend and overtime work will be required during the busy seasons. Education and/or Experience Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.