Technical Operations Specialist

Description

The Role

Markful is looking for a highly capable, hands-on Technical Operations Specialist to keep our technology, production systems, automation, and physical workspace running smoothly. This role sits at the intersection of IT, manufacturing, automation, and facilities — if something breaks, slows down, or needs to be improved, you’re the one people call.

This is not a desk-only role and not a people-management role. It’s a do-the-work, solve-the-problem role for someone who enjoys variety, ownership, and tangible impact.

What You’ll Own

Technology & IT

• Workstation setup, troubleshooting, and lifecycle management
• Printers, scanners, label machines, network basics
• User access, permissions, and internal tooling support
• System troubleshooting and application problem solving
• Software testing and validation for internal systems
  
  

Automation & Systems

• Maintain and improve internal automations (Zapier, scripts, workflows, etc.)
• Monitor and flag issues early
• Help document and stabilize repeatable processes
  
  

Production & Equipment

• First-line support for production systems, machines, and tools
• Coordinate maintenance, calibration, and vendor support
• Reduce downtime through proactive checks and fixes
  
  

Facilities & Workspace

• Own the physical reliability of the workspace
• Desk setups, cabling, power, layout improvements
• Coordinate repairs, installs, and light improvements
• Promote and own organization and cleanliness throughout the workspace
  
  

Operational Glue

• Be the connective tissue between tech, production, and ops
• Spot inefficiencies and propose fixes
• Keep things organized, documented, and improving
  
  

Requirements

This Role Is a Good Fit If You…

• Prefer doing the work over talking about the work
• Are energized by solving real, messy problems with no perfect instructions
• Can troubleshoot software, hardware, equipment, and physical spaces without panic
• Are comfortable being the person others rely on when something breaks
• Take ownership and follow issues through to completion
• Can switch contexts easily — laptop one minute, production floor the next
• Are organized enough to document what you fix so it doesn’t break again
• Communicate clearly without jargon or ego
• Don’t need constant direction to be effective
  
  

You Will Struggle in This Role If You…

• Prefer clearly defined, narrow responsibilities
• Need step-by-step instructions for every task
• Avoid physical or hands-on work
• Get frustrated by ambiguity or incomplete information
• Expect others to own problems you discover
• Are looking for a people-management or strategy-only role
• Rely heavily on tickets, escalation paths, or committees to make progress
• Believe any task is “not your job” — this role ranges from simple, unglamorous fixes to critical technical and production systems support
  
  

If this sounds intimidating, this role will not be a good fit. If it sounds exciting, you'll probably thrive here.

Required Experience

• Proven experience supporting technology, operations, or production environments
• Hands-on troubleshooting of computers, peripherals, tools, or equipment
• Ability to independently assess problems and implement practical solutions
• Experience working in environments where uptime and reliability matter
• Comfort documenting setups, fixes, and repeatable processes
  
  

Strongly Preferred (But Not Required)

• Manufacturing, print, or industrial operations exposure
• Automation or workflow tooling experience (Zapier, scripts, integrations)
• Software testing, QA, or internal system validation
• Light facilities or equipment maintenance experience
  
  

What This Role Is Not

• Not a people-management role
• Not a pure IT helpdesk position
• Not a software-engineering role
• Not facilities-only maintenance
  
  

This role sits at the intersection of technology, operations, production, and facilities and is ideal for someone who enjoys variety, ownership, and tangible impact.