What are the responsibilities and job description for the Automotive Call Center Agent position at Grants Pass Toyota?
Automotive Call Center Agent - Join Our Dynamic Team!
As an Automotive Call Center Agent, you’ll be the first point of contact for customers eager to explore our incredible vehicle offerings. Your role is key in communicating with potential customers, setting appointments for our skilled Sales Team, and providing top-tier support on inbound calls. You’ll be instrumental in ensuring smooth transitions by setting appointments and transferring calls with professionalism and ease.
We’re looking for an enthusiastic and customer-driven individual who thrives in a fast-paced, team-focused environment. This job requires exceptional “people” skills, a passion for helping customers, and a positive attitude. If you’re ready to make an impact and work in a collaborative, high-energy environment, this position is for you!
Duties and Responsibilities:
- Dedication to Customer Satisfaction in all actions and interactions with customers.
- Responsible for making sure that all phone leads are contacted and followed up in proper manner.
- Responsible for following sales team process when contacting customers.
- Schedule sales appointments with sales consultants by assigning contacts to any individual who is specifically requested or by ensuring that all consultants are given equal opportunity to appointments set.
- Make phone calls and handle incoming calls in a professional and enthusiastic manner.
- Help maintain records going into the dealership management system and scheduler.
- Keep abreast of sales specials and how they benefit customers.
- Attend sales meetings.
- Understand the manufacturer warranty and special programs offered by the manufacturer.
- Act as a spokesperson for the company while on the phone with prospective customers.
Benefits
- Company sponsored health insurance
- Voluntary Dental/ Vision
- Life Insurance
- 401k
- Paid Training
- Paid Vacation
- Paid Sick Time
- Employee discounts on products and services
Qualifications
- High School diploma or equivalency.
- Customer relations experience preferred.
- Ability to read and comprehend instructions and information.
- Excellent oral and written communication skills.
- Proficient in PC software programs and computer use.
- Strong interpersonal skills with the ability to build rapport with customers.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Strong problem-solving skills and attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- Flexibility to work various shifts, including evenings and weekends, as required.
- Positive attitude and a strong work ethic.
- Previous experience in a call center or automotive sales environment a plus.
- Bilingual skills a plus but not required.
Grants Pass Toyota provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.