Lead Spanish Bilingual Family Navigator

Company Overview

The mission of Grant a Gift Autism Foundation (GGAF) – Ackerman Center is to help children, young adults, and their families master living with autism by providing access to the best-in-class diagnostic and treatment services, vocational programs, family support, and case management to all families facing the challenges of autism and other neurodevelopmental conditions.

Job Overview

The Lead Spanish Bilingual Family Navigator serves as a senior member of the Family Services Department and provides leadership, oversight, and direct support to Family Navigators and families served by Grant a Gift Autism Foundation (GGAF) – Ackerman Center. The Lead Spanish Bilingual Family Navigator is responsible for ensuring high-quality case management, coordinating complex family needs, supporting staff development, strengthening community partnerships, and promoting exceptional service delivery for children, teens, young adults, and families affected by autism and other neurodevelopmental conditions. The position serves as both a direct service provider and a subject matter resource for family support services, care coordination, and community-based resources.

Responsibilities

Leadership and Program Oversight:

• Provide leadership, guidance, and mentorship to Family Navigators and support staff.
• Assist with onboarding, training, coaching, and professional development of Family Services team members.
• Monitor service quality and ensure consistency in case management and family support practices.
• Review case documentation for accuracy, compliance, and completeness within the Electronic Medical Record (EMR) system.
• Support department initiatives, program development, and continuous quality improvement efforts.
• Serve as a resource for staff regarding complex family situations, community resources, and eligibility requirements.
• Collaborate with leadership to establish departmental goals, workflows, and performance standards.

Family Support:

• Provide direct family navigation services to families navigating autism and other neurodevelopmental conditions.
• Assess family needs and develop individualized support plans and resource recommendations.
• Guide families through service systems, including healthcare, educational, governmental, and community-based resources.
• Assist families with navigating Medicaid, Medicare, SSI, waiver programs, and other support services.
• Address complex cases requiring advanced advocacy, coordination, and problem-solving.
• Maintain regular communication with families to ensure continuity of care and follow-through recommendations.
• Conduct intake assessments and eligibility screenings for programs and workshops as appropriate.

Care Coordination:

• Collaborate with clinical teams to support comprehensive care planning and service coordination.
• Coordinate transitions between programs, providers, and service lines.
• Ensure timely follow-up on referrals and monitor outcomes to support positive family experiences.
• Facilitate communication among families, providers, schools, community agencies, and internal care teams.

Community Engagement and Partnerships:

• Develop and maintain strong relationships with community organizations, healthcare providers, schools, and government agencies.
• Represent GGAF-Ackerman Center at community events, resource fairs, conferences, and outreach activities.
• Identify opportunities for new partnerships that enhance family access to services and supports.
• Assist in expanding referral networks and community awareness efforts.

Family Education and Training:

• Lead or co-facilitate workshops, orientations, support groups, sibling groups, and family education programs.
• Provide culturally responsive education and support to diverse populations.
• Assist in developing educational materials and resources for families and caregivers.

Compliance and Documentation:

• Ensure compliance with organizational policies, healthcare regulations, confidentiality requirements, and documentation standards.
• Maintain accurate and timely records within the EMR system.
• Prepare reports, track service outcomes, and assist with data collection as needed.
• Participate in audits, quality assurance activities, and program evaluations.

Educational Requirements

Required:

• Bachelor's Degree in Social Work, Psychology, Human Services, Counseling, Public Health, Education, or a related field.

Preferred:

• Master's Degree in Social Work, Counseling, Psychology, Public Health, or related field.
• Relevant professional certification or licensure.

Qualifications

Required:

• Bilingual fluency in English and Spanish.
• Minimum three years of experience working with low-income, vulnerable, or underserved populations.
• Minimum of two years of resource navigation, family advocacy, intake, service coordination, or healthcare navigation experience.
• Demonstrated knowledge of autism spectrum disorder and other neurodevelopmental conditions.
• Strong understanding of Medicaid, Medicare, SSI, insurance programs, and community-based support systems.
• Experience working within an Electronic Medical Record (EMR) system.
• Exceptional interpersonal, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Strong proficiency with Microsoft Office, including Excel, Word, Outlook, and other business software applications.

Preferred:

• Prior supervisory, mentoring, or leadership experience.
• Experience working within a nonprofit healthcare, behavioral health, or clinical training environment.
• Experience conducting training or facilitating groups and workshops.
• Knowledge of regional disability service systems and educational resources.

Physical Requirement

• Ability to sit, stand, and walk for extended periods.
• Ability to travel between service sites and community locations as needed.
• Ability to lift up to 50 pounds.
• Ability to work occasional evenings and weekends for community events, training, and family programs.
• Ability to manage interactions with individuals experiencing challenging circumstances while maintaining professionalism and composure.

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Flexible spending account
• Health savings account
• Life insurance
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• healthcare navigation: 2 years (Required)
• supervisory: 1 year (Preferred)
• underserved population: 3 years (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $47,696 - $67,019