What are the responsibilities and job description for the Scheduler position at Granite VNA, Inc.?
Description
At Granite VNA, New Hampshire’s largest home health and hospice provider, we believe in care that helps our patients return to living the life they desire. The care we provide is personal and meaningful.
Are you a detail-oriented, highly organized professional who thrives in a fast-paced environment? Do you excel at managing schedules, supporting a busy team, and delivering exceptional customer service? If so, we’d love to have you join our amazing team!
Position Overview
The Granite VNA Scheduler is responsible for coordinating and scheduling of assigned field staff in their day-to-day assignments.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Reviews and generates new service orders. Labels the visits and assigns to appropriate staff within 24 hrs.
- Follows established process for new admissions.
- Demonstrates understanding of visit frequencies and certification periods in order to problem solve accurately and schedule effectively.
- Reviews and assigns any open (un-assigned) visits per the orders, based staff availability and geographic coverage.
- Promptly and accurately handle visits that need to be canceled or rescheduled due to unscheduled absences.
- Communicates with the staff and patients via designated communication system to inform them of cancelled visits and/or changes in their daily schedules.
- Attaches a note to the canceled visit explaining the outcome of the communication with the client/family and/or management staff.
- Assign cancelled and/or open visits upon notification that a staff member is unable to complete their assigned visit schedule.
- Run the scheduling program to update visit schedules according to procedure set up by management.
- Monitor Open Service orders throughout the day and assign for the appropriate time based on the requirements of the order.
- Coordinates client coverage plans for staff-planned anticipated absence.
- Directs any employee or patient complaints or concerns to the appropriate Manager.
- Communicates to the appropriate manager daily and timely any unscheduled and/or open visits for triage.
- Performs evening, weekend and holiday on-call scheduler coverage as requested, which may include coverage of Weekend Scheduler duties.
Other Job Functions
- Promotes effective communication with others by communicating information in a clear, concise and objective manner so others will understand the issue and to achieve favorable results.
- Be open to change (positive or negative) during periods of heavy workloads. Be sensitive to others’ needs and feelings as well as understanding and helpful to get the job done.
- Maintains composure, keeping emotions in check and avoid aggressive behavior, even in difficult or stressful situations.
- Builds and maintains positive relationships with our customers (staff members, managers and clients) by readily responding to their questions and concerns.
- Manages one’s own time wisely to handle multiple priorities at once.
- Follows the guidelines established for this position as well as agency policies and procedures.
- Performs other duties in support of the scheduling department and/or agency, as requested.
Why Granite VNA?
- A supportive leadership team who leads with compassion and integrity
- Autonomy and Purpose
- Collaboration with a team full of dedicated, knowledgeable and supportive professionals
- Competitive pay, mileage reimbursement and generous benefits
- Ongoing professional development and opportunities for career growth
- Work-life balance with a Monday – Friday schedule – No Weekends!
- At Granite VNA, we care for our team the same way we care for our patients—by creating a safe, respectful, and supportive environment. That’s why we offer AVADE Training for field staff and Armed Intruder Training for team members in other roles.
Expected Hours of Work
The team member will be scheduled to work Monday – Friday: 8:00 a.m. – 4:30 p.m. Work assignments may include weekends or holidays.
Requirements
- High School diploma
- Computer competency including data entry skills with a high rate of accuracy
