What are the responsibilities and job description for the Installation & Repair Technician position at Granite State Glass?
Company Overview
Granite State Glass has been serving the automotive, residential, and business glass needs of Northern New England for over 40 years through our 15 full-service retail locations, along with our Commercial Construction Divisions.
Job Overview
We are looking for an energetic Install/Repair Technician with strong customer service skills to join our team. In this hands-on role, you will install and repair a variety of glass products while providing excellent customer service. Experience in carpentry, construction, skilled trades, or automotive repair is highly valued and will help you succeed in this position. The ideal candidate is dependable, detail-oriented, and enjoys working directly with customers to deliver quality results.
Responsibilities
- Handle transport, installation, and repairs for a wide array of glass projects.
- Measure, assess, and install shower enclosures, insulated glass units, automotive glass replacement/repair and replacement windows/doors.
- Provide outstanding customer service by explaining repairs, answering questions, and ensuring a positive experience.
- Operate vehicles safely to transport products, tools, and equipment to job sites.
- Deliver professional and timely customer service via in-person, phone, and email interaction.
- Process orders, billing, purchase orders, quotes, and schedule projects.
- Document all work performed accurately in the computer system and update customer records.
Requirements
- Prior experience in trades positions such as construction, carpentry, or automotive repair is required.
- Proven experience working safely and competently with hand tools.
- Strong problem-solving and troubleshooting skills.
- Excellent customer service skills with the ability to communicate clearly and professionally.
- Valid driver’s license with a clean driving record.
- Ability to work independently in various environments while maintaining GSG/OSHA safety standards.
Benefits:
- 401K Savings Plan with Match
- Health, Dental, Vision Insurance
- Paid Time Off
- Employee Assistance Program
- 8 Hour Shifts Monday – Friday, rotating Saturdays
Pay: $22.00 - $32.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Referral program
- Vision insurance
Experience:
- skilled trades: 4 years (Required)
License/Certification:
- drivers license (Required)
Ability to Commute:
- Saint Johnsbury, VT 05819 (Required)
Work Location: In person
Salary : $22 - $32