What are the responsibilities and job description for the Surveillance Operator position at Granite State Gaming & Hospitality?
About Granite State Gaming & Hospitality, LLC
Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.
About The Role
The Surveillance Operator is responsible for observing, documenting, and reporting all activity on property to protect property assets, guests, and employees and for maintaining close surveillance of all gaming and cash-handling areas.
What You'll Do
Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.
About The Role
The Surveillance Operator is responsible for observing, documenting, and reporting all activity on property to protect property assets, guests, and employees and for maintaining close surveillance of all gaming and cash-handling areas.
What You'll Do
- Monitors activities of guests and team members on the casino floor, cage, change booths and count rooms via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
- Utilizes necessary equipment to identify, record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.
- Video records questionable activities and creates written reports to appropriate personnel.
- Monitors alarm system.
- Reviews tapes associated with jackpots.
- Maintains strict confidentiality of all property related issues.
- Operates monitor room equipment, including basic computer functions.
- Participates in court actions relating to gaming violations.
- Protects the assets of the company.
- Prepares and writes daily reports and logs.
- Operates all surveillance computer equipment.
- Ensures all surveillance equipment is working correctly throughout their shift.
- Conducts routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
- Monitors property and casino operations to ensure adherence to the state regulations and company policies and procedures.
- Performs other tasks as assigned.
- Must be 21 years or older.
- High school diploma/ GED or equivalent experience preferred.
- 1 year of experience in the casino surveillance field is preferred.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software; and surveillance software.
