What are the responsibilities and job description for the Dual Rate Casino Cage Supervisor/Cashier position at Granite State Gaming & Hospitality?
What You’ll Expect
As a Dual Rate Cage Supervisor/Cashier, you’ll oversee daily casino cage operations to ensure all cash, chip, and transaction activities are accurate, secure, and compliant with regulations. You’ll supervise cage staff when assigned, safeguard assets, and provide exceptional service to guests and team members.
What You’ll Do
- Supervise daily cage operations, including cash handling, chip transactions, check cashing, and bank balancing
- Ensure compliance with Title 31 guidelines and internal controls
- Monitor cage transactions to prevent theft, fraud, or loss
- Handle escalated guest concerns with professionalism
- Maintain accurate transaction and cash count records
- Perform vault functions, including custody of currency, coin, checks, and related records
- Complete fills and drops in TRMs and recyclers
- Address staff issues, maintain a positive work environment, and assist with training
- Prepare incident reports and escalate regulatory concerns as needed
What You’ll Bring
- High school diploma or equivalent
- Previous gaming or banking experience preferred
- Excellent customer service, organizational, and analytical skills
- Strong problem-solving abilities and attention to detail
What We Require
- Ability to obtain and maintain a Gaming license
- Must be able to work in a loud, smoky environment with occasional exposure to temperature extremes
- Must be able to stand for long periods, lift/carry up to 25 lbs., and work a flexible schedule including nights, weekends, and holidays
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person