What are the responsibilities and job description for the Customer Solutions Representative 1 - Lansing, MI position at Granger?
We're Invested in You!
- Starting wage of $19.13 per hour
- Annual bonus
- Up to 15% 401(k) contribution with no matching strings attached
- 12 days (96 hours) of paid time off (PTO) within the first year
- Holiday pay
- Medical, dental, vision, life, short term and long-term disability coverage
- Safety and care for our employees are core values
- Ongoing training and career ladders for advancement
Schedule:
- Monday to Friday 8:00am - 5:00pm
What You’ll Do:
Tier 1 – Level 1 (Entry-Level Support)
- Handle general payment-related inquiries and support customers with basic account questions.
- Direct calls to appropriate levels as needed.
- Assist customers with web portal and troubleshoot issues.
- Complete project work such as ACH failures, address verifications, and invoice rejections.
- Help with 30-day collections calls.
- Gain knowledge and understanding of Granger as a company, its history, & service offerings.
What We’re Looking For:
- High school diploma or general education degree (GED) required
- 2 years’ experience working in customer service or equivalent environment required
- Strong Microsoft Office and 365
- Bilingual experience is a plus
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Ability to perform physical requirements of position and pass a physical and drug screen including marijuana (pre-employment and random)
Salary : $19