What are the responsibilities and job description for the Customer Solutions Trainer position at Granger Waste Services?
SUCCESS IN THIS POSITION INCLUDES The Following
Planning
Monday - Friday, 8 a.m. – 5 p.m. (or as needed)
Requirements
- Improved sales and customer satisfaction due to well-trained associates
- Recognized expert on customer solution standards and best practices
- Truly owns the success of associates throughout their careers with ongoing training and support
Planning
- Identify training needs by working with subject matter experts to define success for each position, confirming strengths, weaknesses and opportunities for improvement
- Create action plans and annual training calendars, based on Granger defined goals and needs assessments, for all positions
- Identify and confirm processes for monitoring and evaluating training successes, key performance indicators and methods for continuous development and education
- Define a curriculum for success, covering all levels of skill for each role within the team
- Translate Granger standards and best practices into effective training programs, staying up to date on current trends and how they impact Granger associates and customers
- Build training programs and prepare teaching plans, including instructional materials, job aids, processes and procedures to support excellent customer interactions
- Conduct new hire onboarding for new associates and other groups to include all service-related education
- Create and conduct train-the-trainer sessions to provide additional training support across the entire team
- Explore and apply fresh techniques to keep the training experience engaging and meaningful
- Provide training support at all locations
Monday - Friday, 8 a.m. – 5 p.m. (or as needed)
Requirements
- Bachelor’s degree in organizational development or related field or equivalent combination of education and experience
- 5 years' experience as a trainer, preferably in the customer service industry
- Professional training certification preferred
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), instructional design software and learning management systems
- Ability to coach and hold others accountable for learning and development
- Valid driver’s license and ability to travel to all locations
