Operator - High Volume of Calls - Neurology

Granger Medical Clinic has an immediate opening for an Operator in our West Valley City/Fairbourne Neurology Clinic. This position involves a high number of calls each day (70-120) and we are looking for candidates with experience in dealing with that volume.

Overview:

• The ideal candidate will be confident, self-motivated and above all else compassionate. Operators work closely with our patients, physicians and support staff to provide the best care to each patient. As the operators are the first point of contact with the patients, excellent communication and customer service skills are essential.

Schedule: Monday - Friday, 8:00 a.m. to 5:00 p.m.

Pay: $15 - $18/hr depending on experience

Knowledge, Skills, and Abilities:

• Excellent phone etiquette, customer service, and communication skills.

• Typing / keyboarding skills

• Must be a team player and enjoy working with people.

• Must be able to read, understand and communicate in English.

Essential Functions and Duties:

• Reviewing new referrals and scheduling appointments in accordance with established procedures.

• Answer telephones in a professional manner.

• Communicate professionally both verbally and in writing with physicians, clinic staff and patients regarding their appointment scheduling and other needs.

• Record all demographic information necessary to contact patient and/or bill insurance carrier for services provided.

• Other duties as assigned.

Education and Experience:

• High School Graduate or equivalent.

• Previous medical office experience preferred.

• Customer service experience preferred.

Physical Requirements and Working Conditions:

• Sedentary work, requiring lifting up to 10lbs

• Repetitive motion associated with operating a computer and other office equipment

• Inside, climate-controlled working conditions

Granger Medical Clinic offers competitive wages and excellent benefits. Benefits include:

• Vision
• Dental
• Medical
• Sick Leave
• Paid Time Off
• Life Insurance
• Paid maternity Leave
• Tuition Reimbursement
• Short- and long-term Disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions

Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

Salary : $15 - $18