Scheduling & Customer Experience Coordinator

Granex Industries | Solon, Ohio

Granex Industries is looking for an exceptionally organized, communicative, and team-oriented professional to coordinate the scheduling of our countertop projects.

This is not simply a data-entry or appointment-setting position. You will serve as an important connection between our customers, sales team, field templators, production departments, installers, and management. The right person will enjoy helping people, solving problems, managing multiple priorities, and keeping projects moving forward.

What You’ll Do

• Coordinate countertop templating, production, delivery, and installation schedules
• Communicate clearly and professionally with customers, builders, contractors, sales representatives, and internal departments
• Confirm project details and make sure teams have the information needed to complete each job successfully
• Balance customer expectations with production capacity, job complexity, material availability, location, and installation requirements
• Identify scheduling conflicts or potential delays before they become problems
• Provide customers with timely updates throughout the project
• Work closely with sales, CAD, production, warehouse, quality control, and installation teams
• Adjust schedules quickly and calmly when priorities or jobsite conditions change
• Maintain accurate project information within our scheduling and project-management systems

The Person We’re Looking For

You may be a great fit if you are:

• Highly communicative and comfortable speaking with many different personalities
• Empathetic and able to understand both the customer’s needs and the challenges faced by internal teams
• Extremely organized and detail-oriented
• Capable of managing multiple jobs, deadlines, and conversations at the same time
• Calm and solutions-focused when plans change
• Comfortable making decisions and taking ownership
• A genuine team player who understands that successful scheduling requires cooperation across every department
• Professional, dependable, and committed to following through

Preferred Experience

Experience in scheduling, project coordination, customer service, construction, manufacturing, home improvement, logistics, or a similar fast-moving environment is preferred.

Experience with Moraware or countertop-industry scheduling is helpful, but we are willing to train an outstanding candidate who has the right communication skills, judgment, and work ethic.

Why Join Granex?

Granex Industries is a well-established countertop manufacturer serving residential and commercial customers locally and nationwide. Our Solon facility brings sales, material sourcing, fabrication, scheduling, and installation together under one roof.

We offer:

• A key role within an established and growing company
• A supportive, team-oriented work environment
• Direct involvement in improving the customer experience
• The opportunity to take ownership and make a visible impact
• Training and opportunities for professional growth
• Competitive compensation based on experience
• Health insurance and benefits
• Paid time off and holidays
• Retirement plan or other benefits

Schedule and Compensation

• Full-time, in-person position
• Monday through Friday
• Compensation based on experience and qualifications

How to Apply

Please submit your résumé along with a brief note explaining why your communication style, organizational ability, and scheduling experience would make you successful in this role.

We are looking for more than someone who can maintain a calendar. We are looking for a thoughtful, dependable coordinator who can bring customers and team members together and help every project run more smoothly.