What are the responsibilities and job description for the Receptionist position at Grandview Medical Center - Birmingham, AL?
Job Summary
The Receptionist is responsible for managing front desk operations, serving as the first point of contact for visitors, vendors, and callers. This role ensures a professional and welcoming environment while handling incoming calls, directing inquiries, and assisting with administrative support tasks. The Receptionist also manages visitor access, maintains office supplies, and supports general office functions to facilitate smooth daily operations.
Essential Functions
The Receptionist is responsible for managing front desk operations, serving as the first point of contact for visitors, vendors, and callers. This role ensures a professional and welcoming environment while handling incoming calls, directing inquiries, and assisting with administrative support tasks. The Receptionist also manages visitor access, maintains office supplies, and supports general office functions to facilitate smooth daily operations.
Essential Functions
- Answers and directs incoming calls promptly and professionally, taking messages as needed.
- Greets visitors, verifies identification, issues visitor badges, and ensures proper check-in and escort procedures.
- Maintains a visitor log and manages visitor access in accordance with office protocols.
- Assists with office supply inventory, ordering supplies, and coordinating maintenance of office equipment.
- Performs clerical support tasks, including filing, document organization, and basic data entry.
- Ensures the reception area remains neat, organized, and presentable at all times.
- Provides general administrative support to departments as needed.
- Handles incoming and outgoing mail, deliveries, and courier services.
- Maintains confidentiality of sensitive information and follows security procedures for visitor access and document handling.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- H.S. Diploma or GED required
- 0-2 years of experience as a receptionist or in a customer-facing role, preferably in a corporate or office environment required
- Strong organizational skills with the ability to prioritize tasks effectively.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook), Google Suite or equivalent office software.
- Excellent communication skills, both verbal and written.
- Ability to manage a busy phone line and handle multiple inquiries simultaneously.
- Customer-focused with a friendly, professional demeanor.
- Strong attention to detail and ability to maintain accurate records.
