Hotel General Manager

GLMG Hotels – Great Lakes Management Group, LLC

Benefits & Perks

At GLMG Hotels, we believe that Every Team Member Matters. We are proud to offer a competitive benefits package and opportunities for growth within a rapidly expanding hotel management company.

Full-Time Benefits Include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• Holiday Pay
• Quarterly and Annual Bonus Program
• IRA Contribution
• Employee Hotel Discounts
• Leadership Development & Career Growth Opportunities
• Ongoing Training & Development
• Employee Recognition Programs
• Supportive & People-First Culture
• Opportunity to Grow Within a Multi-Property Hospitality Organization

Join the GLMG Hotels Leadership Team

GLMG Hotels is seeking a passionate, results-driven General Manager to lead one of our hotel properties. The ideal candidate is an operational leader, sales-minded professional, and culture champion who thrives in a fast-paced hospitality environment.

At GLMG Hotels, our mission is to deliver exceptional guest experiences while creating an environment where team members feel valued, supported, and empowered.

Every Guest Matters. Every Team Member Matters.

The General Manager will oversee all hotel operations while driving guest satisfaction, revenue growth, team engagement, and operational excellence.

Position Summary

The General Manager is responsible for overall leadership, management, profitability, and the hotel's sales culture. This individual will oversee daily operations, financial performance, guest satisfaction, team development, and brand compliance.

The General Manager serves as both the operational and sales leader of the hotel and plays a key role in driving revenue growth, market positioning, and overall hotel success.

This role works closely with the Assistant General Manager and department leaders to ensure operational excellence and achievement of company goals.

Key Responsibilities

Operational Leadership

• Lead and oversee all hotel operations and department performance
• Ensure exceptional guest service and operational standards are consistently achieved
• Conduct regular inspections of guest rooms, public spaces, and back-of-house areas
• Foster accountability, teamwork, and operational efficiency across all departments
• Maintain compliance with brand standards and company expectations

Financial & Revenue Management

• Manage hotel profitability, labor costs, and operating expenses
• Analyze financial reports, STR reports, pace, and market trends
• Drive occupancy, ADR, RevPAR, and total revenue growth
• Partner with Revenue Management to maximize hotel performance

Sales Leadership

• Serve as an active sales leader for the hotel
• Support outside sales efforts, networking events, and community partnerships
• Ensure timely follow-up and conversion of all sales leads
• Foster a strong sales culture where “Service Opportunities are Sales Opportunities.”

Team Leadership & Culture

• Recruit, train, coach, and develop team members and department leaders
• Promote employee engagement, accountability, and recognition
• Create a positive and inclusive work environment
• Lead by example and reinforce GLMG Hotels’ culture and Anchors for Success

Guest Experience

• Maintain a visible presence throughout the hotel
• Ensure guest concerns are resolved promptly and professionally
• Monitor guest satisfaction surveys, online reviews, and service recovery efforts

Qualifications

• Minimum 3 years of hotel leadership experience
• Prior General Manager or Assistant General Manager experience preferred
• Strong understanding of hotel operations, sales, and financial management
• Excellent leadership, communication, and organizational skills
• Ability to motivate and inspire teams
• Experience with hotel systems such as Opera, or similar PMS systems preferred
• Flexible schedule including nights, weekends, and holidays as needed

Why GLMG Hotels?

At GLMG Hotels, we are more than a hotel management company — we are a people-first organization committed to developing leaders and creating exceptional guest experiences.

We believe in:

• Leadership Development
• Operational Excellence
• Team Member Growth
• Community Involvement
• Delivering Results with Integrity

If you are a passionate hospitality leader looking to advance your career with a dynamic, expanding company, we encourage you to apply today.

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $65,000 - $70,000