What are the responsibilities and job description for the Front Desk Agent position at Grandstay Hotel & Suites, Johnston IA?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team here at GrandStay! The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage various tasks efficiently in a fast-paced environment. Multilingual candidates are highly encouraged to apply, as we value diverse communication skills that enhance guest relations.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Utilize phone systems to manage reservations, answer calls, and respond to guest requests promptly.
- Ensure all financial transactions are accurately recorded.
- Maintain the front desk area in an organized and professional manner.
- Address guest complaints or issues with empathy and professionalism, escalating when necessary.
- Collaborate with housekeeping, maintenance, and management teams to ensure guest satisfaction.
- Promote hotel services and special offers to enhance guest experience.
Qualifications
- Previous experience in customer service or hospitality is preferred; experience in a hotel or resort setting is a plus.
- Ability to work flexible hours, including days, nights, weekends, and holidays as needed.
- Bilingual or multilingual skills are highly desirable for effective communication with diverse guests and staff.
- Proficient in using phone systems and basic computer software for reservation management.
- Strong attention to detail with excellent organizational skills.
- Exceptional phone etiquette and interpersonal skills to foster positive guest relations.
- A proactive approach to problem-solving with the ability to remain calm under pressure.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while working in a dynamic environment!
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 8 – 40 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Johnston, IA 50131 (Required)
Ability to Relocate:
- Johnston, IA 50131: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
