Assistant General Manager

Company Description

Grandiflora is a premium event and entertainment venue coming to Knoxville, Tennessee. Created by transforming a historic Magnolia Avenue church into a modern destination space, Grandiflora will open its doors in Spring 2027. The venue will host weddings, live music, concerts, and a wide range of corporate and private events. Grandiflora combines preserved historic character with contemporary design and amenities to deliver memorable guest experiences. The team is focused on high-quality service, seamless event execution, and creating a welcoming environment for diverse clients and audiences.

Position type: Full-time

Reports to: General Manager

Position summary

The Assistant General Manager supports the day-to-day operations of Grandiflora and

helps ensure a welcoming, well-organized experience for guests, clients, artists, and staff.

This role is the primary point of contact for venue rentals and weddings, coordinating each

event alongside the General Manager and Executive Director. The Assistant General

Manager also supports the General Manager with the planning and delivery of live

production shows.

Key responsibilities

Rentals and Weddings

• Serve as the day-of point person for rentals and weddings; assisting clients,

vendors, and planners to ensure a smooth event.

• Coordinate site visits, event details, timelines, layouts, and client communications

after the Executive Director confirms the rental.

• Coordinate with clients and internal teams to confirm staffing, setup, equipment,

and venue requirements.

• Oversee event-day logistics, troubleshooting issues, and ensure agreed plans are

carried out with excellent hospitality.

Live Production Shows - Hospitality

• Advance artist and client hospitality needs

• Coordinate dressing rooms, catering, transportation, guest lists, and backstage

logistics

• Serve as House Manager during events

• Coordinate event timelines and operational flow

Live Production Shows – Front of House Operations

• Assist the GM in scheduling and supervising ushers, bartenders, security, runners,

and event staff

• Troubleshoot guest concerns and operational issues in real time

• Ensure smooth audience flow and exceptional patron experiences

• Coordinate accessibility accommodations and guest services

Qualifications

• Experience in event coordination, venue operations, hospitality, or live production. (Required)

• Strong organization and attention to detail, with the ability to manage multiple

events and deadlines.

• Clear, professional communication and a client-focused approach.

• Ability to stay calm and solve problems in a fast-paced, live-event environment.

• Troubleshoot issues in real time while maintaining smooth operations.

• Availability to work evenings and weekends, as needed.

• Familiarity with event contracts, scheduling, production workflows, or venue-

management is an asset.

Success in this role

Success means clients and vendors feel informed and supported, rentals and weddings

run smoothly, live shows are well coordinated, and the General Manager can rely on the

Assistant General Manager to keep details and operations on track.