What are the responsibilities and job description for the Front Office Manager position at Grande Colonial?
Description:SUMMARY Responsible for the day-to-day management of all Front Office operations, including Front Desk, Reservations, Bell Stand, and Valet services.ESSENTIAL DUTIES AND RESPONSIBILITIES • Ensure smooth and efficient Front Office operations, including proper check-in/check-out procedures, reservations handling, bell services, and valet operations. • Oversee guest service to ensure guest expectations are consistently met and exceeded. • Receive, respond to, and follow up on guest feedback. • Monitor reservation sales calls and provide coaching and performance feedback to staff. • Supervise cash and charge transactions, ensuring accuracy of financial records and daily balances. • Prepare, implement, and monitor department procedures; communicate and interpret company policies; and enforce safety regulations. • Assist in implementing the company’s revenue management strategies. • Serve as Manager on Duty when assigned. • Attend and participate in meetings, training sessions, and other management activities. • Assist with preparation of budgets, forecasts, and departmental reports (e.g., P&L, labor reports). • Assist with managing and troubleshooting hotel systems to ensure functionality and accuracy. • Train new and existing Front Office staff. • Ensure accuracy of time edits and staff scheduling. • Monitor and maintain adequate inventory of Front Office supplies and reorder as needed. • Must be available to work mornings, evenings, weekends, and holidays as required. • Perform other duties as assigned.Requirements:
Salary : $70,000 - $75,000