Housekeeping Supervisor

Position Overview:

The Housekeeping Supervisor is responsible for providing a clean, high-end room/facility product. The supervisor must work with all housekeeping leadership when leading cleaning teams, assigning tasks to and inspecting the work of Room Attendants. The Housekeeping Supervisor must keep all employees on mission task (ensuring an excellent product and providing excellent service).

About Cote Family Companies: www.cotefamily.com

For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities. Our camps provide transformational memories that our attendees carry with them forever. The Cote Family has invested in its current ventures and is poised for further growth. 

COTECares

CoteCares is our “Way of Life”. We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories. 

Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be. 

Career Pathing:

Career pathing for this role may lead into salaried management whether at one of the business enterprises or a general, corporate role, depending upon one’s performance and individual aspirations/organizational opportunities. Through proactive pursuit of growth and skill development, this role can establish a fulfilling and prosperous career trajectory in Housekeeping or general operations. 

Duties & Responsibilities: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervises daily room (board) assignments and ensures credits are completed in a swift/efficient manner within particular Zone/Section
• Responsible for cleaning and inspecting teams units
• Provides randomized checks on inspected units to ensure cleanliness
• Responds to guest requests, concerns and problems to ensure complete satisfaction
• Identifies and refers work orders and issues to Property Maintenance
• Identifies and completes project work (Deep Cleans), assuring adequate staff and supplies
• Ensures compliance with all policies, standards and procedures.
• Ensures consistent workflow and team groupings to maximize efficiencies
• Leads team stand-up meetings
• Responsible for collecting and turning in guest lost and found items
• Collects and submits housekeeping tips
• Inform Mgmt of supply shortages/needs for Housekeeping and Laundry.
• Maintaining quality upkeep and proper use of Housekeeping vehicles
• Ensures necessary training, preparation for staff to deliver “steps of service”
• Other duties may be assigned

Job Requirements:

• Ability to manage time well, meet imposed deadlines and ability to work flexible hours
• Comfort with repetitive tasks on a daily basis
• The position requires the ability to lift over 80 pounds occasionally.
• This position requires the ability to stand, walk (6-7 hours at a time), and climb stairs, reach & bend. 
• The position requires that the employee be able to read basic chemical labels and write in complete sentences in submitting reports and assessments.

Education & Experience: 

• One (1) to Two (2) years housekeeping experience, preferably within hospitality 
• Supervisory/management experience highly desired
• High school diploma or GED or one (1) year equivalent experience
• Valid drivers’ license for use of company vehicles may be required for certain roles

#GVL