Spa Concierge (PT)

SUMMARY          

This position will ensure that all GTRS policies and procedures are followed and provide our guests with memorable and exceptional spa experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Be knowledgeable and up to date on current service offerings, promotions, and/or policies
• Cover all hours determined by schedule
• Maintain cleanliness of the Spa and stocking as needed or directed including any occupied workspace
• Ability to maintain and flip sensory rooms in a timely manner based on reservations
• Ability to multitask and prioritize tasks
• Take guest orders for our Relaxation Area Menu
• Ensure guests are catered to while in our relaxation areas
• Take and serve drink orders
• Relay guest concerns to management or appropriate administrator
• Maintain a thorough knowledge of all applicable job practices
• Keep up to date on department correspondence which include newsletters, emails, memos and/or texts
• Attend mandatory meetings and/or trainings determined by management
• Display confidence and professionalism at all times
• Good rapport with fellow employees and reflect positive attitude
• Maintain open line of communication with supervisor
• Maintain appropriate stocking of laundry and amenities at both upstairs and downstairs beverage stations
• Maintain superior working relations with internal and external customers while providing a memorable experience
• Ensure personal accountability for all work duties, assignments, and performance expectations
• Lead by example by displaying a readiness to respond positively to instruction and procedures
• Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
• Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
• Adhere to uniform and personal appearance standards set forth by the Employee Handbook
• Exemplify and model GTRS Core Values
• Adhere to and ensure employee accountability for GTRS policies, procedures, and standards
• Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA
• All other duties as assigned

EDUCATION/EXPERIENCE/REQUIREMENTS

• 18 years of age and have a High School diploma or GED
• Experience working with service booking software is preferred
• Previously experience in the Hospitality industry is preferred

OTHER SKILLS AND ABILITIES

• Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
• Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example
• Possess effective time management skills when completing assigned tasks
• Ability to identify complex problems, evaluate options, and implement solutions
• Possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Motivated with a positive attitude and perform effectively under high pressure/volume
  
  

TYPICAL PHYSICAL & MENTAL DEMANDS 

• Ability to stand for long periods of time while completing administrative duties
• Must possess the ability to interact with different types of personalities on a daily basis while displaying a calm and professional demeanor
• Capable of lifting up to 10 to 30lbs regularly and up to 50lbs occasionally
• Ability to comprehend and follow directions
• Effectively handle stressful and difficult situations/interactions while remaining focused and professional
• Ability to see objects at close range and at a distance
• Perform complex or varied tasks under deadlines and tight schedules
• Ability to work productively under strict time restraints; last minute requests and changes will occur at any time
• Ability to maintain eye contact and engage with internal and external guests in a courteous and professional manner

WORK ENVIRONMENT 

• Low to moderate noise level
• Ability to work in a fast-paced environment in a safe and productive manner
• Practice safety policies, procedures, and standards set by OSHA and/or MIOSHA
• Employee parking proximity to resort entrance varies season to season due to business volume
• Flexible schedule

Native American Preference will apply.  Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.