What are the responsibilities and job description for the Golf Ops Service Agent (Seasonal) position at Grand Traverse Resort and Spa?
SUMMARY
This position is responsible for checking in golfers, answering the phones, making tee time reservations, and assisting with pro shop retail sales.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Previous knowledge of golf course operations and etiquette preferred. Customer service, and cashier experience helpful.
OTHER SKILLS AND ABILITIES
Good knowledge and experience using computer. Prior experience with Microsoft Excel is helpful. Must be able to communicate well with others.
SUPERVISORY RESPONSIBILITIES (If applicable)
Not applicable.
TYPICAL PHYSICAL DEMANDS
Required to stand for long periods of time. Occasional lifting of items up to 50lbs may be necessary.
TYPICAL MENTAL DEMANDS
May encounter customer complaints, long lines of people checking in, and high levels of phone calls. Must be able to handle these situations with tact and professionalism.
WORKING CONDITIONS
Working inside the vast majority of the time. Hours anywhere from 6:00 am until 10:00 pm.
Must be able to work in a fast paced environment.
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.
This position is responsible for checking in golfers, answering the phones, making tee time reservations, and assisting with pro shop retail sales.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet golfers and other guests as they enter the Pro Shop
- Project a pleasant attitude to all guests, members and fellow performers
- Use of computer to check-in golfers on the electronic tee sheet (EZ Links)
- Check-in golfers and other guests at the register using Point of Sale software (Abacus 21)
- Be familiar with the Pro Shop retail items and help the guests on the Sales floor
- Responsible for handling cash, credit cards, room charges, gift certificates and member charges
- Promote other areas of the Resort including Spa, Retail, Rooms, Food and Beverage, etc…
- Communicate with the Maintenance crew daily on conditions and golf car restrictions
- Communicate with Starters and Player Assistants on additions to tee sheet and other items
- Politely answer phones within three rings
- Properly book tee times on EZ Links
- Keep the Pro Shop clean and in order
- Complete all assignments requested of you
- Must follow proper grooming and dress standards set forth by GTRS Employee Handbook
- Maintain open line of communication with Supervisor
- Use computer to complete End-of-Day reports and perform daily cash drops
- Must understand and abide by environmental practices of the Resort.
- Any other duties deemed appropriate by the Director of Golf Operations
Previous knowledge of golf course operations and etiquette preferred. Customer service, and cashier experience helpful.
OTHER SKILLS AND ABILITIES
Good knowledge and experience using computer. Prior experience with Microsoft Excel is helpful. Must be able to communicate well with others.
SUPERVISORY RESPONSIBILITIES (If applicable)
Not applicable.
TYPICAL PHYSICAL DEMANDS
Required to stand for long periods of time. Occasional lifting of items up to 50lbs may be necessary.
TYPICAL MENTAL DEMANDS
May encounter customer complaints, long lines of people checking in, and high levels of phone calls. Must be able to handle these situations with tact and professionalism.
WORKING CONDITIONS
Working inside the vast majority of the time. Hours anywhere from 6:00 am until 10:00 pm.
Must be able to work in a fast paced environment.
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.