What are the responsibilities and job description for the Front Desk Night Shift position at Grand Traverse Resort And Spa?
SHIFT SCHEDULE:
10PM - 8AM
SUNDAY, MONDAY, TUESDAY, AND WEDNESDAY
SUMMARY
Associate will check guests into hotel rooms as well as out, act as a resort ambassador with each guest, complete midnight operations at the front desk, as well as maintain expected guest service standards and operational procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Welcome/bid farewell to guests
- Check in/Check out guests
- Maintain guest accounts
- Be knowledgeable of all resort activities
- Anticipate guest concerns/problems and deal with them before they become complaints
- Handle complaints with empathy and courtesy
- Handle all incoming telephone calls, paging system and guest messages
- Must understand and abide by environmental practices of the resort.
- Handle alarm and emergency situations
- Prepare and print reports and paperwork for the following days activities
- Maintain par stock of office supplies/ordering when necessary
- Clean and maintain work area
- Make reservations if needed
- Must understand and abide by environmental practices of the resort
- Other duties as assigned
EDUCATION/EXPERIENCE
Prior experience in Front Desk operations or customer service is preferred.
OTHER SKILLS AND ABILITIES
This position requires the associate to possess excellent guest service skills with a high energy level. Individual should possess good oral and written communication skills as well as be detail oriented. Associate should have the ability to type and input data into a computer database and be moderately familiar with Microsoft office software (Word, excel, etc.). Experience with LMS is a plus.
SUPERVISORY RESPONSIBILITIES (If applicable)
N/A
TYPICAL PHYSICAL DEMANDS
Associate must be able to stand for long periods of time.
TYPICAL MENTAL DEMANDS
The ability to work unsupervised for long periods of time, to handle multiple tasks simultaneously, and work well under pressure is a must.
WORKING CONDITIONS
This position requires one to be indoors. Individual may have to cope with varying noise levels.
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.