Human Resources Coordinator

SUMMARY

The HR Coordinator provides essential administrative and operational support for the Human Resources Department within the Shared Services Division of the Grand Traverse Band (GTB). This position ensures efficient HR processes and a responsive, positive employee experience across all eight divisions. The HR Coordinator serves as the primary front‑line contact for employee inquiries, assisting with onboarding, benefits administration, data management, and compliance tasks while upholding confidentiality and aligning daily operations with GTB's commitment to workforce development and tribal sovereignty.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required; associate's degree preferred.
• Two (2) to four (4) years of experience in HR administration or related work.
• Knowledge of HR functions, employment law basics, and recordkeeping standards.
• Proficiency with HRIS software, applicant tracking systems (ATS), and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and customer service orientation.
• Ability to maintain confidentiality and exercise professional judgment.
• Valid driver's license and acceptable driving record required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide daily administrative support to HR operations and department projects.
• Process new hire paperwork including I9 verification, employment eligibility, and background check coordination with Regulatory Division.
• Administer benefits enrollment, changes, terminations, and COBRA compliance for employees across divisions.
• Maintain accurate and confidential employee records in accordance with document retention requirements.
• Serve as the first point of contact for employee HR questions and refer to appropriate resources.
• Prepare and process Personnel Action Forms for hires, promotions, transfers, and terminations.
• Coordinate new employee orientation and onboarding with the Learning and Development Specialist.
• Assist in training, benefits, and employee relations initiatives.
• Process workers' compensation claims and maintain required OSHA and injury records.
• Generate routine HR and compliance reports using HRIS data; identify trends and recommend improvements.
• Respond to employment verification requests and prepare correspondence as needed.
• Assist with annual open enrollment, benefits education, and employee appreciation events.
• Maintain vendor relationships for HR supplies, background screening, and benefits carriers.
• Assist in supporting payroll coordination with OMB Payroll Administrator for accurate employee records.
• Support compliance activities including EEO reporting and policy updates.
• Coordinate staff recognition and service milestone programs.
• Develop standardized checklists and workflow documents to ensure accuracy and consistency of hiring and onboarding procedures across divisions.
• Assist in creating HR communications materials (e.g., employee handbook updates, HR newsletters, benefits guides) to foster employee understanding and engagement.
• Maintain HR metrics dashboard tracking turnover, time to hire, and benefits utilization to support strategic HR decision making.
• Support employee engagement survey administration and data analysis in partnership with the HR Director.
• Crosstrain as backup for Recruiting Specialist and Learning and Development functions to enhance departmental flexibility.
• Other duties may be assigned.

OTHER SKILLS AND ABILITIES

• Exceptional accuracy and attention to detail in data management.
• High ethics and confidential integrity when handling employee information.
• Strong organizing and multi-tasking capabilities.
• Clear and effective communication skills in verbal and written formats.
• Empathy and patience when responding to employee inquiries.
• Ability to work productively with managers, supervisors, and employees at all levels.
• Familiarity with tribal culture and values; demonstrates cultural sensitivity and respectful behavior.
• Flexibility and adaptability to changing departmental priorities and deadlines.

EDUCATION and/or EXPERIENCE

• High school diploma or GED required; associate's degree in Human Resources or Business preferred.
• Two (2) to four (4) years of experience in HR administration, benefits, or payroll support.
• Experience with HRIS and applicant tracking software preferred.
• Experience in tribal government, multidivision, or healthcare HR environments desirable.
• Professional HR certification (PHR, SHRM CP) or willingness to pursue preferred

DRIVING REQUIREMENTS

• Valid driver's license and acceptable driving record required.
• Occasional local travel between GTB locations or external meetings as needed.

OTHER QUALIFICATIONS

• Must successfully complete background investigation and drug and alcohol screening.
• Must adhere to all confidentiality rules and GTB fiscal and employment policies.
• Professional business demeanor required when dealing with employees and external partners.

SUPERVISORY RESPONSIBILITIES

• None direct.
• May assist in training interns or temporary support staff.

EQUIPMENT TO BE USED

• Computer, printer, telephone, scanner, and standard office equipment.
• HRIS and applicant tracking systems.
• Microsoft Office products and data report software.

TYPICAL PHYSICAL DEMANDS

• Prolonged periods of computer use and data entry.
• Ability to lift and carry up to 20 pounds (files or records).
• Mental focus and considerable attention to detail.
• Strong verbal and written interaction skills to handle frequent employee communication.
• Ability to manage multiple interruptions and maintain workflow accuracy.

TYPICAL MENTAL DEMANDS

• Emotional stability and professionalism when dealing with sensitive employee or confidential matters.
• Concentration and analytical ability for data review and problem solving.
• Customer service mindset and patience in a fast paced environment.

WORKING CONDITIONS

• Office environment within Shared Services Division with high volume of employee interaction.
• Standard business hours with occasional flexibility for special projects or training sessions.
• Secure workspace required due to sensitive employment data.
• Professional business casual attire typically required.

COMMENTS

Native American Preference will apply. Must be willing and able to pass a criminal history background check with no felonies or serious misdemeanors and a drug and alcohol urinalysis as a condition of employment. Adherence to strict company policy in regard to confidentiality is required.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. * Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval from the Director of Human Resources.