Lift Operator (Full-Time, Seasonal) - Winter 26/27

SUMMARY

Lift Operators are responsible for operating chairlifts and conveyor lifts in accordance with department policies and training programs, as well as validating lift tickets and managing traffic flow around lift stations. Lift Operators perform and document routine inspections and checks; operate the lift’s controls; monitor, assist, and direct passengers during loading, riding, and unloading of lifts; monitor lift machinery for abnormal operations; and respond appropriately to emergency situations. Additionally, Lift Operators ensure guests have a valid lift ticket to ride the lift; perform basic troubleshooting of ticket issues; and manage traffic through lift queue areas. Lift Operators use a variety of hand and power tools such as shovels, rakes, snowblowers, drills, picks, and ice chippers to maintain snow surfaces around lift stations and on loading/unloading platforms. Lift Operators interact with guests to provide exceptional guest service.

 A key part of every employee's job is to serve as a Targhee ambassador, engaging the guest at every opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.

1. Reports to work in appropriate uniform and follow grooming/appearance standards.
2. Attend daily meetings and participate in safety discussions and training.
3. Ensures that mechanical components of the lift are functioning properly by checking and performing routine inspections and notifying Lift Maintenance personnel of abnormalities.
4. Perform routine inspections and complete checklist tasks to prepare lifts for passenger operations.
5. Set up lift mazes at the beginning of each day and assist with maintenance of the maze area throughout the day. Disassemble and store maze materials at the end of the day.
6. Maintains snow surfaces around lift mazes, loading areas, terminal areas, unloading ramps, and operator stations utilizing a variety of hand and power tools. Common tools include shovels, scoops, rakes, ice picks, pickaxes, power drills, snowblowers, etc.
7. Monitors the condition of the loading/unloading ramps throughout the operating day and perform maintenance and repair as needed.
8. Operates lifts according to established procedures outlined in the Lift Operations Manual and training programs.
9. Understands the use of the lift’s controls, fault displays, and emergency procedures. Be able to clearly communicate fault indications and information to the dispatcher and Lift Maintenance personnel.
10. Assists and directs passengers during queuing, loading, riding, and unloading lifts. Responds appropriately to passengers needing assistance, slowing or stopping the lift if necessary.
11. Assists guests unloading the lift by visually observing and monitoring the unloading station and providing verbal instructions when needed.
12. Retrieves dropped skis, poles, clothing or other belongings for guests.
13. Monitors operation of the lift and communicate concerns or problems to supervisors and Lift Maintenance personnel.
14. Be prepared to identify and react to potential emergency situations according to emergency procedures.
15. Utilizes telephones, two-way radios and lift intercom systems to communicate between lift stations, supervisors, Lift Maintenance personnel and mountain dispatch.
16. Provides superior service to our guests and fellow employees by greeting, interacting, answering questions and providing resort information.
17. Denies passenger access to the lift according to established procedures.
18. Ensures lift passengers have a valid lift ticket by monitoring RFID gates.
19. Monitors LaneWatch tablet PC’s to screen potential fraudulent ticket use and prevent guests from accessing lifts without valid tickets or passes. Refuse lift loading to guests without a valid ticket. Identifies guests who are experiencing difficulty passing through an access gate, greet the guest and provide basic troubleshooting to determine if the guest has a valid ticket or pass.
20. Gains and uses an understanding of different ticket and pass product types and potential problems with each type of ticket.
21. Learns the common fault indications of the RFID gates and follow established procedures to perform basic troubleshooting and repair.
22. Conducts lift maze traffic controlling as skier volume dictates. Ensure orderly and fair lift line flow is established and maintained.
23. Responds to all guests and employees in a courteous and professional manner.
24. Positively contributes to the team effort by assisting other staff as needed.
25. Performs closing procedures by clearing all riders from the lift and completing lift shutdown procedures.
26. Participates in incident investigations by filling out incident reports.
27. Completes required documentation of daily lift operations, including inspection reports, stop logs and checklists.
28. Skis/rides in a safe and responsible manner while moving between workstations.
29. Communicates on-mountain travel routes with supervisors and mountain dispatch as needed and respond appropriately to on-mountain incidents.
30. Remain flexible with work location assignments, hours, and tasks depending on business needs. 

RESPONSIBILITIES TO SAFETY

1. Protect the safety of yourself, fellow employees, and Grand Targhee Resort guests.
2. Report any potentially harmful equipment or situations to the immediate supervisor without delay.
3. Report safety-related accidents and incidents immediately to your supervisor.
4. Follow all company and department safety policies and procedures as outlined in the Resort’s Occupational Safety & Health Compliance Manual and department specific procedures or manuals.
5. Ski within your ability level, taking safe and direct routes of travel, and follow Your Responsibility Code.
6. Operate equipment safely so that it will not lead to injury to yourself or others.
7. Drive in accordance with the law and Grand Targhee Resort policies.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

WORK SCHEDULE   

Due to the nature of the recreation industry, we are in operation seven days a week. This includes weekends and holidays and there is no guarantee of hours. Flexible working hours may be required based on the business levels.  

EDUCATION and/or EXPERIENCE

High school diploma or GED preferred. Minimum 18 years of age. Must attend and successfully complete provided training programs. Skiing/riding experience preferred.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to accurately read and make measurements.

LANGUAGE SKILLS

High level of verbal communication with coworkers and resort guests. Greet customers congenially and answer various questions about ski trails, weather and snow conditions, lift schedules and riding time, and general information about the resort and area. 

Read and comprehend manuals, safety signs, machinery control labels, warning placards and indicator panels as printed. Proficient in the English language to verbally communicate clearly, concisely, and effectively during routine operations and emergency situations.

Complete required documentation by handwriting information in English and entering data into computer or tablet systems.

REASONING ABILITY

Must be able to read, understand and abide by policies, procedures, and training material. Must be able to assess situations, make decisions within established parameters, seek guidance when appropriate, and react quickly and effectively during operational and emergency situations. Must have ability to carry out written or verbal instructions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 50 pounds, and occasionally 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Depending on workstation assignment, the employee may be required to have the physical dexterity to ski/ride designated routes safely in a variety of snow conditions.

WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee will work outside regularly in all weather conditions, including extreme cold and heat. The employee occasionally works in high, precarious places. The employee is occasionally exposed to toxic or caustic chemicals, risk of electrical shock, and vibration.

The noise level in the work environment is usually loud. Work environment includes noise from Motor Rooms of lifts, off-road vehicles, and machinery working in the area.

Grand Targhee Resort is an equal opportunity employer. In accordance with anti-discrimination law, GTR prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.