What are the responsibilities and job description for the Front Desk Agent position at Grand Summit Hotel at Attitash?
Join us welcoming guests and owners to their Mountain Side retreat at the Grand Summit Hotel! We are a Ski In/Out Condo Hotel property and are looking for someone with excellent customer service skills to elevate the guest experience at the hotel. This truly can be your FULL TIME, YEAR ROUND employment that will build your experience in the Hospitality field.
This position is available on a full-time or part-time basis. Regular shifts may include mornings (7:00 AM–3:00 PM), mid-day (10:00 AM–6:00 PM), and evenings (3:00 PM–11:00 PM). Availability to work weekends and holidays is required as needed.
Job Summary:
- Provide telephone services and operate the multi-line telephone switchboard effectively. Receive and transfer all calls, voice messages, and mail of guests and hotel employees.
- Greet and welcome all guests in a professional and hospitable manner. Direct guests to the appropriate area.
- Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
- Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
- Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
- Communicate all guest room status changes to Housekeeping department.
- Professionally handle guest complaints, problem solve to satisfy all guest needs, and follow up with manager.
- Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
- Deliver guest amenities as necessary.
- Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $31,998 - $45,671