What are the responsibilities and job description for the Front Desk Agent position at Grand Sierra Resort?
Essential Duties And Responsibilities
Primary duties and responsibilities include, but are not limited to, the following:
Primary duties and responsibilities include, but are not limited to, the following:
- Organize, confirm and process guest check-ins/check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Perform tasks such as answering phones, maintaining cash drawers, operating office equipment
- Use computer system to make reservations, check-in and check-out hotel guests, process payments
- Maintain current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.
- Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- Post and balance room charges to guest’s accounts to keep these accounts current and always correct.
- Ensure guest and hotel safety by knowing all safety, security and emergency procedures
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments to provide/obtain pertinent information needed to ensure proper guest service is provided.
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Any other duties as assigned within the scope of this position.
- Must have the following skills: clerical, following instructions, and memorization.
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
- Must be a minimum of 16 years of age.
- Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
- While performing the duties of this job, the team member is constantly standing, occasionally walking and crouching during over the duration of their shift.
- The team member will constantly have repetitive use of both hands.
- Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
- The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
- The noise level in the work environment is usually moderate.
- Team Member may be exposed to secondhand smoke.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.