What are the responsibilities and job description for the Call Center Reservation Agent - Full Time position at Grand Sierra Resort?
Summary
The Cashier Cage Representative is responsible for performing varied cashier and guest reward functions in a pleasant, efficient, and honest manner.
Essential Duties And Responsibilities
Primary duties and responsibilities include, but are not limited to, the following:
The Cashier Cage Representative is responsible for performing varied cashier and guest reward functions in a pleasant, efficient, and honest manner.
Essential Duties And Responsibilities
Primary duties and responsibilities include, but are not limited to, the following:
- Responsible for controlling and accounting of transactions for the cage window and chip bank.
- Exhibit all conduct in accordance with Nevada Gaming Regulations and GSR policies and procedures, as well as all federal and state laws and regulations.
- Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors, and fellow team members.
- Perform guest and in house monetary transactions.
- Balance and issue bank to floor attendants, food and beverage, and hotel team members.
- Enter guest transactions into the company computer system accurately.
- Prepare paperwork, balance sheets, and documents in accordance with our standards and procedures and within the guidelines of internal controls.
- Transfer cash, chips, and checks between cage and departments in an accurate and efficient manner.
- Strictly adhere to department policies and procedures in order to maintain integrity of the cage operation.
- Comply with Federal 31 Procedures.
- Demonstrate a commitment to ensuring reasonable gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
- Display professional conduct, sound judgement, the highest level of professional integrity, and strong work ethic.
- Any other duties as assigned within the scope of this position.
- Maintain excellent communication skills and interpersonal relations with guest, vendors, visitors, and GSR staff.
- Ability of complex reading, writing, math, and task completion skills is required.
- Must have the following skills: following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
- Must be a minimum of 21 years of age.
- 1 year of cash handling experience is required or any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- 6 months of casino cage cashier experience is preferred.
- Must be able to maintain appropriate Gaming License.
- While performing the duties of this job, the team member is constantly standing, bending over, frequently walking, crouching, and occasionally reaching overhead during the duration of their shift.
- Must be able to lift/carry 10lbs or less constantly.
- The team member will constantly have repetitive use of both feet and hands and require constant light and frequent firm/strong grasping motions. Finger dexterity of both hands will be constantly required.
- Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
- The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and moving objects.
- The noise level in the work environment is usually moderate but may be loud at times.
- Team Member may be exposed to dirt/dust, odor, and/or secondhand smoke.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.