What are the responsibilities and job description for the Shift Manager position at GRAND RIVER CASINO?
SALARY RANGE: $20.00 - $25.40 HOURLY/DOE
SUMMARY:
To oversee and have total responsibility for the management and operations of the casino Gaming Department during his/her shift. To assist the Gaming Manager in the overall efficient and profitable operation of the Gaming Department.
DUTIES AND RESPONSIBILITIES:
- Responsible for the profitable operation of the shift including adequate staffing, appropriate discipline in accordance with Enterprise policy, and motivation of staff.
- Responsible for the maintenance of all gaming laws, internal controls, policies, and procedures of Enterprise.
- Responsible for the safe and accurate control of funds assigned to and derived from the casino operation.
- Accountable for the proper functioning of equipment and must take corrective action where necessary to minimize downtime, and for proper dealing standards.
- Supervise game prize verifications and payouts using established procedures.
- Identify regular and VIP guests and extend recognition and goodwill to them.
- Handle disputes and complaints which are brought to his/her attention in a diplomatic, professional, and timely manner.
- Be RBS certified and practice this knowledge daily.
- Work closely with Surveillance and Security to ensure the safety and financial welfare of the Enterprise.
- Maintaining Title 31 Compliance accurately.
- Other duties as assigned.
PREREQUISITES:
Must be age 21 or older. Must qualify for a Tribal Key gaming license.
EDUCATION:
Bachelor’s degree preferred. Technical training in Slots and/or Table Games required. Must be able to communicate in the primary language used in the workplace
EXPERIENCE:
Minimum 2 years’ experience in a professional, supervisory position within a casino environment. Responsible for human and material resources requiring sound decision making. Must possess a minimum of 3 years overall gaming experience. Must be computer literate.
PHYSICAL:
Cannot be color blind. Position requires bending, reaching, standing, walking, sitting, finger dexterity, grasping, and repetitive motions.
Salary : $20 - $25