Gallery Guard

Gallery Guard

FLSA Status: Hourly, Non-Exempt

Hours: Part-Time - up to 29 hours per week, days, nights, weekends, and holidays (as required)

Compensation: Stating at $16.00

The Grand Rapids Public Museum is the oldest and second-largest museum in Michigan. We are a place of never-ending learning and discovery, with programs and exhibits focusing on history, science, and culture. The employee culture of the GRPM is one of teamwork, excitement, and learning. As an integral part of the West Michigan community, the Museum is open daily to visitors and hosts, after-hours public events, programs, private events, and weddings. The entire GRPM team works to create positive visitor experiences through engaging exhibits and programs, and a safe, clean, welcoming space.

SUMMARY: In this role, you will serve as the eyes of the museum ensuring the safety and security of visitors and staff while adhering to all Museum policies and procedures. You will foster a spirit of performance excellence with a focus on providing great experiences for Museum guests.This position reports directly to the Security Manager.

RESPONSIBILITIES AND DUTIES including, but not limited to:

• Assist customers with navigating the museum.
• Assist the Exhibits Department with starting up attractions.
• Help maintain a safe environment for all by reporting emergencies and hazardous, or unsanitary conditions to dispatch
• Visually and audibly monitors and inspects exhibition areas for physical changes including wear, theft, or vandalism.
• Serve as the first response for the safety of visitors, staff, and physical properties in the area.
• Observe the behavior of visitors, staff and others in the area. When needed, take measures to correct inappropriate activities.
• Reports unusual or illegal activities to dispatch immediately.
• Reports missing artifacts or irregularities to supervisor.
• Monitor and check doors to prevent access by the public to restricted areas.
• Become familiar with the location of emergency exits.
• Assists Security Officers in emergencies and as required.
• Other duties may be assigned as necessary.

WORKSKILLS:

• Must have strong interpersonal and conflict-resolution skills and be able to remain calm in stressful situations.
• Work and communicate diplomatically and courteously with staff, other team members, volunteers, guests, departments, and key stakeholders to meet shared objectives and desired outcomes.
• Must be organized, dependable, punctual and possess a strong work ethic.
• Maintain a professional appearance and demeanor.
• Basic technical skills include using remotes and turning monitors off/on.
• Must be proficient with various computer technology programs/systems including the ability to communicate on a two-way radio.
• Familiarity with Google Workspace (i.e. checking emails).

EXPERIENCE:

• Two years experience working with the public or an equivalent combination of training and experience.

QUALIFICATIONS:

• Ability to demonstrate critical thinking, problem-solving and decision-making skills.
• Demonstrate strong written and organizational skills with attention to detail.
• Proven ability to function effectively in a team environment, as well as work independently.
• Ability to work tactfully, and effectively and follow both oral and written instructions.
• Ability to be flexible, maintain a positive attitude, and lead by example.

EDUCATION:

• High school diploma or equivalent.

PHYSICAL DEMANDS:

• Must be able to move, bend, stoop, reach, and lift up to 25 pounds.
• Must be able to walk up and down stairs and be on your feet for the majority of your shift.

WORK ENVIRONMENT:

• Professional business setting with friendly interaction.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Employee assistance program
• Life insurance
• Vision insurance

Experience level:

• No experience needed

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $16