Patient Educator - Contact Lens Technician

Grand Rapids Ophthalmology, a partner of Eyecare Partners, is looking for Contact Lens Technicians to join our growing team. Ideal candidates will possess strong communication and computer skills and extend superior client service by creating a positive first impression and showing patients that we provide unsurpassed care right from the start.

PRIMARY RESPONSIBILITIES

• Help patients with their contact lens needs: processing orders, applying insurance and various other tasks.
• Educate patients on contact lens products, proper care of contact lens, and insertion and removal of contact lenses.
• Proactively engages patients in communicating what to expect with the visit and continues to communicate delays or any other changes with the patient.
• Maintains professionalism to provide excellent customer service for patients; practices confidentiality and privacy protocols by following policies and HIPAA requirements.
• Assists team members and completes other special projects as requested.

EDUCATION

• Minimum of HS Diploma

SKILLS & EXPERIENCE

• Previous Optometry, Ophthalmology, or medical background preferred.
• Experience with NextGen software or other EHR is preferred.
• Strong communication and interpersonal skills.
• Must be well-organized, a team-player, and detail-oriented.
• Motivated and dependable with a patient-friendly personality.
• Demonstrated superior computer skills.
• Some travel between offices will/may be required.

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

We offer health/dental/vision insurance, employer-paid life insurance, Paid Time Off (PTO), employer-matched 401k, monthly incentive programs, generous employee purchase program, family purchase events, certification reimbursements, a leadership team that knows everyone by name and loves to promote from within, and a whole lot more!

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.