Support Professional, Student Life & Leadership - Office Manager

The Support Professional provides direct administrative support to the Director of Student Life & Leadership and supports numerous budgetary, activity, and communication needs. The office serves the college and students in several ways, including front desk services/sales (RaiderCards, bus passes, movie tickets, etc.), coordinating all major student events and student clubs/organizations on campus, oversight of the food pantry and dining services, and enforcement of the Student Code of Conduct and Behavioral Intervention Team. The Support Professional holds key responsibilities in oversight of our financial records and daily club/organization management.

Requisition ID: 1037
Position Number: 00001520
Employee Group: APSS Bargaining Agreement
Schedule: 8:00 AM - 5:00 PM, 40 hours/52 weeks
Compensation: Level A, $20.23 per hour
Benefits: Full-time
Reports to: Director of Student Life and Conduct
Posting Opens: 11/07/2025
Posting Closes: Open until filled

ESSENTIAL FUNCTIONS

• Overall budget projection and monitoring, and account reconciliation for numerous Student Life & Leadership and student organizations, including the department budget and the food pantry budget.
• Provide direct support to the Director of Student Life & Leadership through regular update meetings, processing navigate referrals, assisting with email inbox, phone calls, and scheduling student meetings
• Maintain accurate and up-to-date financial records and prepare financial documentation for end-of-year and auditing purposes
• Responsible for Student Life cash management, which includes weekly sales deposits, cash outs, point of sale reconciliations
• Manage ordering for Student Life and Student Food Pantry. Serves as back up to the Basic Needs Coordinator for inventory and promotion of Food and Snack Pantry Resource.
• Responsible for daily administration of the Center for Student Life & Leadership including, but not limited to:
  • Purchasing approval for any and all event, supplies, and food ordering
  • Coordinate and request through banquet and conference services all space request and space set-up needs
  • Responsible for processing all student organization and student involvement forms. Examples are event registration forms, permission to raise funds, popcorn machine rental, RaiderCard readers, cash box requests, amplified sound requests, and travel and van rental request forms.
  • Verify that approved events are in RaiderConnect
  • Communicate timelines in a clear and kind way to students and departments
• Provide support to the Campus Activities Board’s event planning:
  • Keep up to date with annual budget and follow all GRCC purchasing and contract procedures
  • Support select CAB events through attendance and representing the Student Life Office
• Support the campus student events calendar, and provide updates as needed to various campus departments
• Support the PTK advisor and GRCC/PTK MOU by processing membership payments and sharing processed memberships with the GRCC Registrar’s Office.
• Support the development and production of the GRCC Campus Life Newsletter
• Serve on the Behavioral Intervention Team (BIT) as the team’s secretary and support the BIT case-managers in keeping records up to date, prompt follow ups in the case management software system, and closing reports.
• Responsible for processing BIT & student conduct background checks upon request, scheduling BIT & student conduct appointments, and assisting with conduct related paperwork as needed
• Assist with Student Life counter services including duties related to opening and closing the office
• Manage office communications; serve as web editor for the Student Life & Leadership office, email templates for student response, tabling, bulletin boards and digital signage related to Student Life & Conduct services at large and/or Student Life sponsored events.
• Maintain and organize Student Life & Leadership Google Drive and Shared Drive. Update access permissions as necessary for personnel changes.
• Provide back up support to Service and Technology Coordinator for front desk management and supervision
• Provide general support to all Student Life office functions and events
• Present a positive and professional image, utilizing the GRCC Service Excellence guidelines, to the students, visitors, department and college
• Participate as a member or leader on teams or committees as requested or as mutually agreed upon
• Assist in event coordination support
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned.

JOB SPECIFICATIONS
Education Credentials

• Associate’s degree or comparable combination of relevant education and experience

Work Experience

• Three (3) years of experience in a customer service role or office environment required
• Experience in higher education preferred

Skills

• Ability to perform functions of the job efficiently and cheerfully in stressful situations
• Excellent organizational and problem solving skills
• Excellent written, verbal and interpersonal communication skills
• Ability to provide high level customer service
• Possess the personality and enthusiasm to work with students, college staff and general public
• Proficient in software applications including PeopleSoft, Microsoft Office (MS Word, Excel, Publisher, Power Point).
• Ability to take initiative, to follow through, and effectively manage multiple projects in a timely manner
• Ability to work effectively with diverse groups and individuals
• Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.

Physical Demands

• Ability to lift a maximum of 30 pounds
• Ability to sit for prolonged periods of time
• Ability to constantly engage students at different stations throughout the Student Services area for long periods of time

Mental Demands

• Ability to handle confidential material judiciously
• Project a professional image including punctuality and good attendance record
• Exhibit a working knowledge of College departments and services available for students, staff, faculty and the community

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Primarily office/desk work.
• Position requires ability to stand/walk for long periods of time during major events.
• Some nights and weekends required.

BENEFITS

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options, including a state retirement plan.

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.