What are the responsibilities and job description for the Warranty Administrator position at Grand Rapids Chevrolet GMC?
Energize your career as a Warranty Administrator, where you'll be the vital link ensuring seamless warranty processing and exceptional customer satisfaction. In this dynamic role, you'll manage warranty claims from initiation to resolution, coordinate with internal teams and external vendors, and uphold the integrity of warranty policies. Your proactive approach will drive efficiency, accuracy, and positive experiences for our customers and partners alike. If you thrive in a fast-paced environment and are passionate about delivering top-tier service, this opportunity is perfect for you!
- Review and process warranty claims promptly, ensuring all necessary documentation and information are complete and accurate.
- Communicate effectively with customers, dealerships, suppliers, and internal departments to clarify claim details and resolve issues efficiently.
- Maintain detailed records of warranty claims, approvals, rejections, and related correspondence to ensure transparency and compliance.
- Coordinate with technical teams or service centers to validate warranty eligibility based on manufacturer policies and product specifications.
- Monitor warranty claim trends to identify potential areas for process improvement or recurring issues that require attention.
- Assist in developing and updating warranty policies, procedures, and documentation to reflect current standards and best practices.
- Support inventory management by tracking warranty parts returns, replacements, and repairs to optimize stock levels.
- Provide training or guidance to team members on warranty procedures to promote consistency and accuracy across the department.
- Must have 5 years experience in warranty administration or a related customer service role within manufacturing, automotive, or technical industries.
- Strong organizational skills with meticulous attention to detail to ensure accuracy in claim processing and record-keeping.
- Excellent communication skills—both written and verbal—to liaise effectively with customers, vendors, and internal teams.
- Ability to analyze data, identify discrepancies, and troubleshoot issues proactively.
- Proficiency in using warranty management software or enterprise resource planning (ERP) systems; familiarity with Microsoft Office Suite is essential.
- Knowledge of manufacturer warranty policies, product specifications, and industry standards is highly desirable.
- Ability to work independently while managing multiple priorities in a fast-paced environment. Join us as a Warranty Administrator and become an integral part of delivering reliable service that keeps our customers satisfied! Your dedication will help us uphold quality standards while fostering trust through transparent communication and efficient processes. We’re committed to supporting your growth every step of the way!
Job Type: Part-time
Pay: $20.00 - $30.00 per hour
Work Location: In person
Salary : $20 - $30
