Manager/Assistant Manager

JOB SUMMARY

The Hotel Management is responsible for the overall leadership, management, and performance of the hotel. This role ensures exceptional guest experiences, operational efficiency, financial profitability, and team development while upholding brand standards and local regulations.

KEY RESPONSIBILITIES

Leadership & Team Management

• Recruit, train, mentor, and evaluate department heads and staff.
• Foster a positive, inclusive, and high-performance culture.
• Conduct regular performance reviews and implement development plans.
• Resolve employee relations issues in compliance with labor laws.

Guest Experience & Service Excellence

• Oversee all guest-facing operations (Front Office, F&B, Housekeeping, Concierge).
• Ensure consistent delivery of brand service standards and SOPs.
• Monitor guest feedback (e.g., TripAdvisor, Google Reviews, NPS) and implement corrective actions.
• Handle VIP arrivals, complaints, and escalations personally.

Operations & Compliance

• Ensure compliance with health, safety, fire, and licensing regulations.
• Oversee preventive maintenance and capital expenditure projects.
• Implement sustainability initiatives (energy, water, waste).
• Manage crisis and emergency response protocols.

Sales, Marketing & Revenue Management

• Collaborate with Sales & Marketing teams to drive bookings and market share.
• Review pricing strategies, promotions, and distribution channels.
• Build relationships with corporate clients, travel agents, and OTAs.

QUALIFICATIONS & REQUIREMENTS

Education

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).

Skills & Competencies

• Strong financial acumen
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in PMS (e.g., Opera, Fidelio), RMS, and MS Office.
• Crisis management and problem-solving under pressure.
• Fluency in English; additional languages a plus.

Certifications (Preferred)

• Certified Hotel Administrator (CHA)
• Food Safety / HACCP
• Fire Safety / First Aid

Personal Attributes

• Guest-centric mindset with a passion for service excellence.
• High energy, resilience, and adaptability.
• Professional appearance and demeanor.

WORKING CONDITIONS

• Requires flexibility to work evenings, weekends, and holidays.
• On-call 24/7 for emergencies.
• Physical requirements: standing/walking for extended periods, occasional lifting.

BENEFITS

• Competitive salary performance bonus
• Health insurance
• Employee Discounts

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Experience:

• Hospitality management: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Salary : $50,000