What are the responsibilities and job description for the Service Writer | Large Multi-Line Powersports Dealership position at Grand Prix Motorsports?
Job Summary: We are looking for a Service Writer to join our team! The service writer is the liaison between customers and our technicians. They handle all communications with the customer, from vehicle intake through delivery back to the customer, and all follow up. This is a customer service position first - technical background is not really required - though some basic knowledge of powersports makes and model is helpful.
Salary: $55,000.00 - $75,000.00 per year
Benefits
- Competitive pay
- 401(k) matching
- Medical, dental, and vision insurance
- Life insurance
- Paid time off
- Employee discounts
- Fun work environment
Responsibilities
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
- High school diploma or equivalent
- Valid CO driver’s license & clean driving record w/ Motorcycle Endorsement
- 2 years customer service experience preferred
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
About Us: Grand Prix Motorsports prides ourselves on the ability to provide excellent client service to every person who visits our dealership. We believe in freedom; we believe in our products, we believe in each other, and most importantly we believe in taking care of our customers as if they were family. It is with excellent leadership, an indisputable dedication to quality and family, and of course the powersports flair that makes us the flagship Southern Colorado dealership. In 20 years, we've earned an abundance of awards! Come experience the difference and join our family!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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